Agreement Overview: This agreement represents a Service Level Agreement between Finman Account Management LLC‚ Datanal Inc and Minertek Inc for providing IT services that is needed to support and sustain Finman’s products and services. This Agreement will remain valid until it is superseded by a revised agreement which will be mutually signed by the stakeholders. This Agreement outlines the parameters of all IT services which is covered and it does not supersede the current processes and procedures
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Contents: 1. Service Level Agreement i. Statement Of Intent ii. Objectives of Service Level Agreement iii. Period of Agreement iv. Review Procedure v. Representatives vi. Reference Documents vii. Service Level Monitoring viii. Complaints 2. Software Support Customer’s Responsibilities i. Functional Overview ii. Hours of Operation iii. Response Times iv. Priority Level Response Times v. Support Available 3. SunGard Responsibilities i. Functional Overview ii. Hours of Operation iii
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A service-level agreement (SLA) is a part of a service contract where a service is formally defined. In practice‚ the term SLA is sometimes used to refer to the contracted delivery time (of the service or performance). As an example‚ Internet service providers and telcos will commonly include service level agreements within the terms of their contracts with customers to define the level(s) of service being sold in plain language terms. In this case the SLA will typically have a technical definition
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SLA Matrix Service Request Matrix Change Order Table | Category to Assign | Resolution SLA | Description | Acct.Applications | 2 Bus Days | Account Creation CSS | Acct.Applications.CDM | 2 Bus Days | Account Applications CDM | Acct.Applications.DR Avenue | 2 Bus Days | Account Creation DR Avenue | Acct.Applications.PFX/ECS | 2 Bus Days | PFX/ECS | Acct.Email.Other | 2 Bus Days | Account Email | Acct.New | 2 Bus Days | Account Creation Active Directory | Acct.Term | COB | Security
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Service Level Agreement for HR Services Overview Service level agreement for the provision of HR Services in relation to employee relations advice and recruitment assistance to managers‚ supervisors and staff. This is an internal agreement for HR services between the Human Resources Department and the Customer Services Branch. Service Specifications The designated HR team at Coastal Education Network will provide advice‚ assistance and support on the implementation of the organisation’s HR
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Spontaneous liabilities arise from the normal course of business. The two major spontaneous sources of short-term financing are accounts payable and accruals. As the firm’s sales increase‚ accounts payable increase in response to the increased purchases necessary to produce at higher levels. Also in response to increasing sales‚ the firm’s accruals increase as wages and taxes rise because of greater labor requirements and the increased taxes on the firm’s increased earnings. There is normally no
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1) Assets = Liability + Shareholders’ equity Shareholders’ equity = Assets – Liabilities = ( 5‚100 + 23‚800 ) – ( 4‚300 + 7‚400 ) = 17‚200 Net working capital = Current assets – Current liabilities = 5‚100 – 4‚300 = 800 2) Net sales 586‚000 COGS 247‚000 Depreciation 43‚000 Earnings before interest and taxes 296‚000 Interest paid 32‚000 Taxable Income 264‚000 Taxes ( 35% ) 92‚400 Net income 171‚600 3) Net
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CAMBRIDGE INTERNATIONAL EXAMINATIONS General Certificate of Education Advanced Subsidiary Level and Advanced Level ACCOUNTING PAPER 1 Multiple Choice 9706/1 MAY/JUNE SESSION 2002 1 hour Additional materials: Multiple Choice answer sheet Soft clean eraser Soft pencil (type B or HB is recommended) TIME 1 hour INSTRUCTIONS TO CANDIDATES Do not open this booklet until you are told to do so. Write your name‚ Centre number and candidate number on the answer sheet in the spaces provided
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AGREEMENT BETWEEN OWNER AND CONSTRUCTION MANAGER Pre-Construction and Construction Phase Services FP&M Project No‚ CP00{ XXXX } AGREEMENT made by and between the Board of Regents‚ State of Iowa‚ acting for Iowa State University‚ hereinafter called the Owner‚ and { CM Name and Address } hereinafter called the Construction Manager. A strikethrough of paragraph(s) represents deleted or modified language. See Article 16 for deletions‚ modifications and additions to the Agreement. The Owner intends
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Retreat Facilitation Services Agreement THIS AGREEMENT (“Agreement”) is entered into on June 11‚ 2008 between Linda Day (“Provider”) and ABC Church (“Client”) located at 123 ABC Street‚ Chicago‚ IL‚ and shall be effective as of May 14‚ 2008. 1. Scope of Services Provider will perform the following work (“Provider’s Work” or “Work”) for the Client up until the completion date of June 29‚ 2008: Guiding the Client through the planning process of a one-weekend youth retreat‚ navigating activities
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