the Report: Practical orientation and evaluation of banks performance is a part of the BBA program provided by University of Dhaka. The proposed topic is “Customer Service & Measuring Customer Satisfaction of One Bank”. This report is the requirement of the practical orientation. Bank is a service oriented organization. So the practical orientation has been made an integral part of the BBA degree requirement. In this regard I went to One Bank Limited to take a practical exposure of the activities
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customer service quality of Uttara Bank Limited” based on secondary data & information. The information used in the report has collected from various sources such as published materials like annual report‚ daily statement of affairs of Amberkhana Branch‚ Sylhet & articles related to banking activities. I have prepared this report to represent the available product & service facilities‚ service quality‚ their strength & weakness‚ efficiency to serve customer‚ terms & conditions etc. Uttara Bank always
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report Dear Sir‚ We have much pleasure to submit this report entitled “Dutch Bangla Bank ATM Service Quality Research” a survey among Dhaka city which has been prepared in requirements of the Final Examination in Research & Methodology. Dutch Bangla Bank ATM Service is one of the top ATM Service in Bangladesh .This report studies customer satisfaction level of Dutch Bangla Bank ATM Service and their service quality‚ problem and customer demand of their product. Finally‚ we are truly grateful
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competitive behaviour‚ marketing and customer service (Kotler‚ 2007:312). In other word‚ it is the automation of processes‚ controls‚ and information production using computers‚ telecommunications‚ software and ancillary equipment such as automated teller machine and debit cards. It is a term that generally covers the harnessing of electronic technology for the Information needs of a business at all levels. Ifezue (2003:38) lists some banking services that had been revolutionized through the use of
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those concepts in reality. To gather a more hands-on experience‚ we conducted process analysis on the process followed by Citibank‚ N.A. to provide pay link service to its customers. 1.2 Goal of the Project: The goal of this project was to analyze the efficiency of the current process and to recommend a suitable process to give a smother service to the clients. 1.3 Scope of the Study: Here for the ease of understanding we have taken only Gulshan Branch‚ though the same process is followed by Dhanmondi
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Introduction What is bank? Finance is the lifeblood of trade‚ commerce and industry. Now days‚ banking sector acts as the backbone of modern business. Development any country mainly depends upon the banking system. MODERN BANKING: - The banking‚ which was known in various forms and guises in The ancient civilization in various parts of the world did not Coincide with the emergence of the modern Banks. The Banking which had its roots in the flourished culture
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Chapter 12 Managing and Pricing Deposit Services Fill in the Blank Questions 1. A(n) _________________________ requires the bank to honor withdrawals immediately upon request. Answer: demand deposit 2. A(n) _________________________ is an interest bearing checking account and gives the bank the right to insist on prior notice before customer withdrawals can be honored. Answer: Negotiable order of withdrawal (NOW) 3. A(n) _________________________ is a short-maturity
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DEVELOPING THE BLUEPRINT December 2008 This publication was produced for review by the United States Agency for International Development. It was prepared by Rena Eichler and Susna De for the Health Systems 20/20 Project. Mission The Health Systems 20/20 cooperative agreement‚ funded by the U.S. Agency for International Development (USAID) for the period 2006-2011‚ helps USAID-supported countries address health system barriers to the use of life-saving priority health services. HS 20/20 works
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«ПЯТИГОРСКИЙ ГОСУДАРСТВЕННЫЙ ЛИНГВИСТИЧЕСКИЙ УНИВЕРСИТЕТ» Институт лингвистики‚ коммуникационного менеджмента и инновационных технологий Кафедра английской филологии Загородникова Алена Иванова Екатерина Казаков Михаил Черткова Виктория Banks (Мини - проект по дисциплине «Практикум по МКК» (5 курс)) Специальность: 031203.65 «Теория и практика межкультурной коммуникации» Научный руководитель: ст. преп. Ковшикова Наталья Викторовна Пятигорск 2013 План мини - проекта
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No. 3. May 2013 Issue. Pp. 71 – 88 Performance Appraisal of Indian Public Sector Banks Parvesh Kumar Aspal * and Naresh Malhotra** The strength of economy of any country basically hinges on the strength and efficiency of financial system‚ which‚ in turn‚ depends upon a sound banking system. The regulators have recommended bank’s supervision through CAMEL rating model to assess the performance of banks‚ which is better than the earlier systems. The prime objective of CAMEL model of rating
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