A STUDY ON CONSUMER PERCEPTION OF AFTER SALES SERVICE WITH REFERENCE TO HYUNDAI CARS AT CHENNAI CHAPTER I INTRODUCTION 1.1 ABOUT THE STUDY The present study was conducted in order to know the perception of the customer with respect to after sales services and to gauge the satisfaction of its consumers. Every customer tends to develop a certain image of the company after using the product. In this process‚ After Sales Services
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the sponsors intended‚ as our own unique experiences‚ biases‚ and desires. Sensation: refers to the immediate response of our sensory receptors (eyes‚ ears‚ nose‚ mouth‚ fingers) to basic stimuli such as light‚ color‚ sound‚ odor and texture. Perception: the process by which people select‚ organize‚ and interpret these sensations. Information processing: we undergo stages of this when we are involved with stimuli We often notice a small amount of stimuli‚ and of those we do notice we attend
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SENSATION AND PERCEPTION * One of the basic processes in the interaction of man and his environment that governs the reception of information. * Man must be able to sense‚ interpret‚ and respond to various events and stimulations. The study of reception and function of stimulation may be divided into two parts: * Sensation – considers the mechanism of receiving information * Perception – considers the received information and past experiences. SENSATION * Sensations that can
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NATIONAL OPEN UNIVERSITY OF NIGERIA SCHOOL OF ARTS AND SOCIAL SCIENCES COURSE CODE: PCR 276 COURSE TITLE: PERCEPTION AND CONFLICT 1 2 COURSE GUIDE PCR 276 PERCEPTION AND CONFLICT Course Developer/Writer Godwin Ogheneochuko Unumeri (M.Sc.) Author‚ Social Scientist and Independent Researcher‚ Lagos‚ Nigeria. Course Editor Dr. Hammed T. Ayo Department of Guidance and Counselling Faculty of Education University of Ibadan Course Co-ordinator Durojaye Oyedolapo
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The role of perception in Gregor Samsa’s identity crisis (Question 2) "Tabula Rasa"- the theory that individuals are born without essence and are shaped by knowledge and perception- is quite dubious. To what extent does the fact that multiple perceptions of a human being exist affect their identity? German-language writer Franz Kafka’s novella "The Metamorphosis" and one of it’s themes of the struggle to define one’s identity answers some of these questions. Published in 1915‚ this story
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Sensation and Perception How vision (text)‚ audition (text) taste‚ smell‚ and touch work (textbook.) Illusions‚ limbs‚ and blind site. * What is real? * Process of taking in – sensation through senses. Collection of environment extra * Perception- interpretation from environment. Extra * Sensation: converting the stimulus (smell‚ sound‚ ect) as it arrives at receptors in the ears‚ eyes‚ or mouth‚ into neural impulses. * Perception: processing‚ comparing‚ and interpreting
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discuss how your study of perception contributes to your understanding of behaviour of people in your organisation. Perception varies from person to person. Different people perceive different things about the same situation. People’s behavior is based on their perception of what reality is‚ not on reality itself. It is our personal perception of that reality which shapes and directs our behaviour and not some objective understanding of external reality. For example‚ if one person on a hillside
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Introduction Perception refers to the interpretation of what we take in through our senses. To perceive something is thus not understanding it‚ but rather hold that perception as the truth. How one perceives the world may influence communication between one and the others. Employee perception is a factor that can make a huge difference in the communication among each other. As the personnel manager of Bonyeza ushinde company ltd.‚ I have noted different perceptions and their effects on communication
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Sensory Perceptions Kirby and GoodPaster (2007) describe Sensory Perceptions as the "Sense - Thinking connection" phenomena believed to be closely interrelated to thinking which originates from the senses (such as sight‚ hearing‚ smell and touch )‚ through additional input‚ express itself in sensing habits ( 2007). Others like Aquinas (2007‚ p.53) support sensory perception theory by stating that "There is nothing in the mind unless it is first in the senses" However‚ there are factors that influence
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of my senses can be on point when things are clear and there is nothing clouding my thinking‚ example when I have had a good day and there have been no distractions then things make sense. On the other hand the daily concerns which are presented in general may cause my sense to be altered therefore things that would make sense are distorted and challenged. Our sensual perception (using sight as an example) can deceive our brain in three major ways: limited biologically‚ we see the superficial; corralled
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