Module - 1 Meaning: According to Philip kotler Service:-“any act or performance that one party offers to another that is essentially intangible and does not result in the ownership of anything. Its production may or may not be tied to the physical product.” According to leonard l.berry “Goods can be defined as objects‚ devices or things‚ whereas services can be defined as deeds‚ efforts or performances.” Characteristics of services: Intangibility: • Cannot be seen like the physical products
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Question 1 : Develop a service blueprint of the “as is” process After the ticket update‚ there is a survey request (not on the blueprint! ! ) Question 2: Evaluate the performance of the service process in terms of value-creation for the company and for the customer. There are a number of activities that create value in this blueprint: The first contact with the customer is of great importance‚ thus ‘take call’ is one of them. Others are: The status reports that are passed on to the customer
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Select Friends by Device Documentation › Select Friends by Device The Facebook SDK for iOS includes an FBFriendPickerViewController control object that makes it simple to add a friend selector to your app. The friend selector can filter the friends you display. You may want to restrict the friends that display to show only those with specific devices. As an example‚ you may want to target friends that use platforms you support for a subsequent invite to use your app. This article guides you
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Abortion: It’s Your Choice Abortion is a controversial topic around the world. There are two groups when talked about when discussing this topic: pro-life and pro-choice. People believing in pro-life want to make abortion illegal. They believe it is not only wrong‚ but is cruel to kill an unborn child. It also can be harmful to the mother. Dorothy Shaw‚ president-elect of the International Federation of Gynecology and Obstetrics (FIGO) is quoted in the article “Unsafe Abortions Kill Thousands of
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clothing tag on your shirt. Where was it made? Most likely‚ the shirt was manufactured outside of the United States. This can be explained by two words. Global outsourcing. Global outsourcing has been a hot topic concerning many Americans since the early 1990’s. Businesses are always deciding whether or not to take on this great challenge. This trend can be seen in the textile and apparel industry‚ companies have moved mass amounts of production overseas. Although it seems all companies in the textile
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English 090 Writing Fundamentals Assignment 3: Topic of Your Choice Essay Professor T. Finch Christopher Casselman 08-29-2011 There are many challenges to online study; however‚ time management‚ course load and prioritizing are the three main areas that should be focused on. First‚ determining how much time to spend on a subject is very troublesome. Depending on the subjects‚ some people like to spend extra time on certain things like math. Finding the time to spend with the family is stressful
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customer requirements in the jaw crusher and jaw crusher is the backbone of development and production of large enterprises‚ is a research and development‚ production and sales of integrated enterprise. Select Zhengzhou Yifan Machinery production line‚ you can completely avoid jaw crusher and your company does not match the location of gravel material issues. With such a first-class production line at the same time‚ small and medium enterprises and major mechanical Yifan maintained a long-term technical
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Global Pharmaceutical Industry Analysis September 21 2009 Dibakar Mitra (P08017) I Manoj Joshi (B08026) Table of Contents EXECUTIVE SUMMARY 3 INTRODUCTION 4 ORIGIN AND EVOLUTION 5 ENVIRONMENT ANALYSIS (PEST) 7 STRUCTURAL INDUSTRY ANALYSIS (PORTER) 8 STRATEGIC ISSUES FACING THE INDUSTRY 11 STRATEGIC GROUPS IN THE INDUSTRY ACCORDING TO MARKET/DRUG/FUNCTIONING 15 PROCESS FLOW: IMPORTANT FUNCTIONS 16 STRATEGIC RESPONSES TO CHALLENGES: SIMPLE CORRELATION BETWEEN GROUP
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Lesson 2 Global Trends Lee Weng Kee UNIVERSITY OF SUNDERLAND Learning Outcomes • Learning Outcomes: On completion of the lecture students will: Able to understand the influence of global tourist flows on the international hospitality industry 2. The size and the scope of the international hospitality industry 3. The nature of the global hotel sector 1. 2 1 Class Structure Global trends in hospitality and tourism Global distribution of tourists Global distribution
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We Are TNS Global TNS Global are the world’s largest Custom Market Research specialists. We provide quality marketing information delivered by Global Industry Sector expert consultants‚ innovative Market Research Expertise across the product life-cycle‚ in 80 countries. What we do TNS is one of the world’s leading market research groups. We provide Industry Sector Insight‚ and Innovative Research Solutions‚ to many of the world’s leading companies. At a Glance World leading market research
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