1) Question: Due to the fast growth of the business and lack of visibility of supply and demand‚ Clock Enterprises is facing significant customer service issues and the company is beginning to have frequent “out of stock” situations. Although Clock Enterprises model is “The Customer is King”‚ their current customer service as measured by case fill‚ is running at 85% compared to the best in class benchmark of 98.5%. What are your recommendations to resolve this issue? Answer: Customer service
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* Supply Chain Management In IBM: * Early 1990’s: decentralized geographic and functional departments * Mid-late 1990’s: Distribution and logistics functions centralized into a global organization with world-wide responsibility * Early 2000’s: merger of Customer Fulfillment‚ Procurement‚ Manufacturing‚ and Global Logistics/Distribution functions into a new global Integrated Supply Chain function * Result: cost savings of $5.6B in 2002 and $7B in 2003 * A Case study
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STARBUCKS & IT SUPPLY CHAIN MANAGEMENT This is a case that illustrates several facets at once: Globalization & Rapid Expansion‚ Supply Chain Management‚ ERP Implementation‚ and IT Infrastructure. This case takes place in 1997. Introduction You have to admire the enthusiasm of Starbucks employees. Store managers have been known to stuff sacks of coffee beans into their cars and race over to help out other stores running low. Exceptional customer service‚ but certainly no way to run a business
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Fundamentals of Supply Chain Management Download free eBooks at bookboon.com 2 Fundamentals of Supply Chain Management © 2011Dr. Dawei Lu & Ventus Publishing ApS ISBN 978-87-7681-798-5 Download free eBooks at bookboon.com 3 Fundamentals of Supply Chain Management Contents Contents Preface 7 1 Introduction 8 1.1 Why Supply Chain Management 8 1.2 Defining supply chains 9 1.2 Customer Orientation 11 1.3 Defining Supply Chain
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turbulent markets‚ supply chain vulnerability has become an issue of significance for many companies. As supply chains become more complex as a result of global sourcing and the continued trend to ‘leaning-down’‚ supply chain risk increases. The challenge to business today is to manage and mitigate that risk through creating more resilient supply chains. Supply chain managers strive to achieve the ideals of fully integrated efficient and effective supply chains‚ capable of creating
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NAMES and NUMBERS of students in the group (2 Students): 1. El-Iraki‚ Youssef (10448517) 2. Badr‚ Noureldin (10445226) MODULE CODE : MBM5204 MODULE NAME : Logistics‚ Supply Chains‚ Systems and Methods Lecturer : Professor Dongping Song DEADLINE : 11th February 2013 WORD COUNT : 1‚657 By submitting this piece of assessment the group confirms that
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Resilient Supply Chain Introduction In the recent years many disasters and catastrophic events such as hurricane Mitch‚ tsunamis‚ SARS‚ terrorist attacks and earthquakes have shown that we live in world with increasing uncertainty. These events can cause major disruptions in the supply chain. Although similar events have occurred‚ since the terrorist attacks of September 11 of 2001 the firms began to reassess the benefits of commonly accepted strategies for sourcing‚ transportation‚ demand
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VIRTUAL SUPPLY CHAIN Amazon.com EXECUTIVE SUMMARY This report will show the meaning of e-commerce and e-business and how they intertwined with each other as exchange is done. It will also identify the different types of e-commerce especially business- to- business and business-to-consumers. It will also aim to identify the policy used by Amazon.com in managing their
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Sony’s reduction in supply chain Recently a piece of news which has hit the business circles and is being discussed very much is that Sony is going to reduce 75% of supply chain. Sony will now be relying on 250 of its 1000 current suppliers as a part of short term temporary strategy. Sony is choosing these 250 partners for key products such as digital cameras‚ smart phones etc. (Bloomberg Business Week‚ 2014) The news is being discussed in the business circles heavily. Some are criticizing Sony
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the Chinese market‚ the number of branches in mainland China have more than two thousand. Behind the rapid development‚ efficient and smooth logistics system is a KFC a powerful weapon ahead of the competition. 1‚ the fast moving consumer goods supply chain requirements Fast moving consumer goods (FMCG‚ Fast Moving Consumer Goods or CPG‚ Consumer Package Goods)‚ refers to the rapid consumption of consumers‚ need to constantly repeat purchase of products‚ typically fast moving consumer goods‚ including
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