Case No. 1: Scanim Call Center: Prepared by: Richard Marx Prepared for: ____ College – Spring 2013 Strategic Human Resources Planning TABLE OF CONTENTS Table of Contents 2 Executive Summary and Introduction 3 Questions 4 -11 Conclusion 12 Appendix A: Demand Forecasting Techniques Implementation Plan 13 Endnotes 14 Bibliography
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Learning Commons for assistance. When uploading the document to D2L include your name in the file name (e.g. smithCase.doc). PART 1 As the HR Manager Ontario for Scanim an operator of call centres‚ you have been summoned to head office in Houston‚ Texas. Upon your arrival you are ushered into a meeting where you are informed that Scanim has signed a 5 year contract to provide in-bound customer service operations for Chrysler Corporation. Chrysler has recently been restructured after filing for bankruptcy
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