QUALITY IN HOTEL SERVICE: THE CASE OF THREE STAR HOTELS IN DA NANG VIETNAM *** ABSTRACT Nowadays‚ “service quality” is mentioned a lot when hoteliers and marketers discuss about how to improve a hotel’s competition capabilities. Many researchers figure out that customer use five dimensions to judge service quality of a hotel – tangibles‚ reliability‚ responsiveness‚ assurance‚ empathy. The gap between expected and perceived service is a measure of service quality. The fact that hotels and resorts
Premium Hotel
MARKET POTENTIALITY FOR UPPER UP SCALE HOTELS (A CASE STUDY OF TRIDENT HOTEL) A PROJECT REPORT Submitted by KAPIL YADAV (2010-2012) In partial fulfillment of the award of the diploma Of POST GRADUATE DIPLOMA IN MANAGEMENT JAGAN INSTITUTE OF MANAGEMENT STUDIES‚ JAIPUR JUNE 2011 BONAFIDE CERTIFICTE Certified that this project report “MARKET POTENTIALITY FOR UPPER UP SCALE HOTELS (A CASE STUDY OF TRIDENT HOTEL)” is the bonafide work of “KAPIL YADAV”
Premium Hotel Hotel chains
Running Head: Research Design Proposal and Data Collection Research Design Proposal and Data Collection Managerial Decision Making MBA/510 The team proposal is to research and collect data on the background of unleaded gasoline’s price fluctuations. This research proposal will help the team apply and analyze the collected data to better understand how gas prices work. When gas prices are on the rise it can be economically devastating. Therefore‚ business‚ government‚ and consumers always will
Premium Gasoline Petroleum Filling station
Computerisation Strategy Proposal for the new TVU/LSHT training hotel (2009) 1. Introduction The aim of this report is to look at the possible implementation of computer and information technologies at the Thames Valley University‚ London School of Hotel Training (TVU/LSHT). This has become necessary because the business has experienced a severe downturn in revenue since 2009 which has resulted in them experiencing trading losses and a lack of investment in both the business and the facilities
Premium Hotel Tourism World Tourism Organization
Ethical Decision-Making: Employer Responsibilities and Employee Rights Chapter Objectives: After exploring this chapter‚ you will be able to: 1. Discuss the two distinct perspectives on the ethics of workplace relationships. 2. Explain the concept of due process in the workplace. 3. Define “employment at will” and its ethical rationale. 4. Describe the costs of an EAW environment. 5. Explain how due process relates to performance appraisals. 6. Discuss whether it is possible to downsize
Premium Employment Affirmative action Discrimination
METHODOLOGY/ - - - - - - - - - - - - - - - - - - - - - - - 16 3.1 TECHNOLOGY SOLUTION Chapter 4 4.0 DATA GATHERING PROCEDURES & OUTPUTS - - - - - - - - - - 18 Chapter 5 5.0 SYSTEM DESIGN SPECIFICATIONS - - - - - - - - - - - - - - - - - - - 20 5.1.0 Sample Screen designs of the whole system (Prototype) 5.1.1 Diagrams 5.1.1.1 ERD 5.1.1.2 DFD 5.1.1.3 FDD (Functional Decomposition Diagram) CHAPTER 1 INTRODUCTION: Davao City is the most progressive city in Mindanao. It is one of the safest
Premium Hotel Hotels Travel agency
Summary 1.0 Introduction 1.1 Research topic 1.2 Problem statement 1.3 Objective of the research 1.4 Objective of the research 1.5 Research ethics 2.0 Literature review 3.0 Methodology 4.0 Time plan 5.0 References 6.0 Appendices PROJECT TITLE AND SUMMARY (limited to 100 words) This paper deals with organisational structure and the impact it has on various dimensions of communication‚ such as information flow‚ several communication channels and their richness and
Premium Research Organization Scientific method
ACTION RESEARCH PROPOSAL Title of Research: TO INCREASE THE KNOWLEDGE IN VOCABULARY IN THE ENGLISH LANGUAGE AMONG YEAR 4 PUPILS Name of Researcher: MURELY S/O PONNUSAMY Name of School: SEKOLAH JENIS KEBANGSAAN TAMIL BEKOK‚ JALAN PEJABAT POS‚ 86500 BEKOK‚ JOHOR 1. Reflection of previous teaching and learning The English language is a very important subject in the KBSR curriculum. The usage of vocabulary among the pupils is very limited. Pupils do not understand the meaning
Premium United Kingdom Teacher Education
strategic level. The aim of this research is to point out the significant role of HRM in companies ’ success. Another aim is to make business tycoons aware of what HRM is not. The study portrays that organizations do not owe their success solely to market realities and sustainable competitive advantages‚ rather successful companies are those that consider their human capital as their most important asset. People are often confused with the term HRM‚ this research intends to eliminate the confusing
Premium Human resource management Management Human resources
PRESS RELEASE Fleur de Tour’s Maiden Voyage brings Southern Spice to Pittsburgh Ship’s arrival throws a Fourth of July‚ Joie de Vivre (Joy to Live) Welcome Party for the City of Pittsburgh May 12‚ 2013‚ Pittsburgh‚ Pennsylvania: Laissez Les Bons Temps Rouler! (Let the Good Times Roll!) The New Orleans native cruise line is calling Pittsburg its newest expansion city to their Maiden Voyage tour‚ bringing a twist of Creole and Cajun flare to the heart of Allegheny County. The Maiden Voyage Cruise
Premium Pittsburgh