htm IJQSS 1‚1 Service quality‚ customer satisfaction‚ and behavioral intentions in fast-food restaurants Hong Qin and Victor R. Prybutok Information Technology and Decision Sciences Department‚ College of Business Administration‚ University of North Texas‚ Denton‚ Texas‚ USA Abstract Purpose – This study aims to explore the potential dimensions of service quality‚ and examine the relationship among service quality‚ food quality‚ perceived value‚ customer satisfaction and behavioral intentions in fast-food
Premium Marketing Service Fast food
Congruency on Customers ’ Emotions and Satisfaction Ingrid Y. Lin & Anna S. Mattila a a b School of Travel Industry Management‚ University of Hawaii at Manoa‚ Honolulu‚ Hawaii‚ USA b School of Hospitality Management‚ The Pennsylvania State University‚ University Park‚ Pennsylvania‚ USA Published online: 15 Oct 2010. To cite this article: Ingrid Y. Lin & Anna S. Mattila (2010): Restaurant Servicescape‚ Service Encounter‚ and Perceived Congruency on Customers ’ Emotions and Satisfaction‚ Journal
Premium Service system Emotion Service provider
[pic] IMPACT OF DEMOGRAPHIC FACTORS ON JOB SATISFACTION OF LECTURERS OF BUSINESS MANAGEMENT FACULTY OF UiTM (PERAK) AZMAWANIE BINTI AZMI NURLIYANA BINTI CHE ANOUR SARAH BINTI IDILFITRI SITI NUR FATIMAH BINTI MANAP FACULTY OF BUSINESS MANAGEMENT DATE OF SUBMISSION: JULY 2013 ACKNOWLEDGMENT Our thanks go firstly to our beloved lecturer‚ Dr Hayati bin Jalal for all her words of wisdom‚ continuous support and encouragement for us
Premium Job satisfaction Demographics Higher education
advanced skills that will lead to the chance of promotion. Companies often pay the cost of tuition for employees taking university courses‚ for example. During an employee’s annual performance review‚ a supervisor should map out a path showing her what she needs to accomplish and what new skills she needs to develop in order to be on a track to advancement within the organization. Related Reading: Does Physical Space Impact Job Performance & Satisfaction? Workload and Stress Level Dealing with
Premium Employment Human resource management Wage
“Don’t be a settler‚ get rid of cable and upgrade to Direct TV.” This phrase in the “The Settlers: Satisfaction” ad makes viewers question if they are not getting the most out of life. This ad begins in a regular urban neighborhood with one old time farm house situated in the middle. The family shown are old fashioned people who live off the land. The mother asks the father why they don’t switch to Direct TV. The father insists they are settlers and‚ since they are settlers‚ it means they can ‘settle’
Premium English-language films United States Sociology
TOPIC : JOB SATISFACTION COURSE TITLE: ORGANISATIONAL BEHAVIOR TABLE OF CONTENTS A. INTRODUCTION…………………………………………………… B. RESEARCH ON JOB SATISFACTION…………………………… C. ISSUE RELATED TO JOB SATISFACTION…………………….. D. OBJECTIVE OF THE RESEARCH………………………………. E. METHODOLOGY OF THE RESEARCH………………………… F. FINDING OF THE RESEARCH…………………………………… G. DISCUSSION AND THEORY……………………………………… H. CONCLUSION AND RECOMMENDATIONS…………………... I. REFERENCE………………………………………………………… J. APPENDIX…………………………………………………………… Page 3
Premium Maslow's hierarchy of needs Abraham Maslow
Methods to measure job satisfaction It is very important for companies that their employees are satisfied and happy with their job‚ because this leads to a higher working morale. This again leads to a higher output and performance of the workers as well as lower overall costs‚ which is profitable for the company. So everybody benefits from a positive working atmosphere. There are a various number of ways how employers can measure the job satisfaction of their employees. The most common ways are:
Free Employment Question
* * LO1: Delivering Value to Customers * * The Marketing Philosophy and its Relevance to Corporate Culture * Marketing philosophy: holds that achieving organisational goals depends on determining the needs and wants of target markets and delivering the desired satisfactions more effectively and efficiently than competitors. * Takes an outside-in perspective: * Starts with the well-defined market‚ focuses on customer needs‚ coordinates all the marketing
Premium Marketing Customer
What are the effects of pay satisfaction on employees’ mobility: apply to VietNam Student : Nguyen Thi Quynh Trang Abtract This paper examines the impact of pay satisfaction on employees’ mobility. I find that there is an association between organizational structure‚ payment policies and this have a great effect on the labor mobility. A survey/ questionnaire is conducted to understand the empoyees’ attitude and give employers an over view on their staff while
Premium Employment Factor analysis Wage
operations (e.g.‚ beauty boutiques) to serve Representatives and other customers. Representatives come to a branch to place and pick up product orders for their customers. The branches also create visibility for us with consumers and help reinforce our beauty image. In certain markets‚ we provide opportunities to license our beauty centers and other retail-oriented and direct-to-consumer opportunities to reach new customers in complementary ways to direct selling. In the U.S. and certain other
Premium Sales Marketing