Essentials Of the Telephone Etiquette [pic] VanSight A division of Synbiz Solutions Private limted #304‚ Prasanthiram towers‚ Ameerpet Hyderbad Ansdhra Pradesh -500038 Phone Numbers - +91 40 66139353/54 Website: www.vansight.com Index Essentials of the Telephone etiquette 3 Call opening 3 Inbound calls 3 Out bound 4 Getting Your Message Across for both Inbound and out bound calls. 4 P A C E 4 P positive attitude 4 A accountability 4
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1. The village of Salem‚ a community of god-fearing Puritans. The young man named Goodman Brown says goodbye to his wife‚ leaving his home before the journey into the forest. Faith‚ wearing pink ribbons in her cap‚ asks him stay home because she has troubling thoughts. He will not return until next morning. Goodman Brown sets off on a road through a dark forest and the thoughts of the devil in the forest do not leave his head. Man is the figure of the devil. Goodman Brown occasionally wants
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Case Study 1 Question 1: How can Second Life provide value to businesses that use it? Answer: There are some main values that Second Life can bring to businesses that use it is: Firstly‚ firms can use Second Life to advertise and marketing their brands for millions of users of Second Life. Especially‚ this is a very good way for small and new businesses when they want to built up their brands because using Second Life or other virtual world can reduce the cost of advertising and easier to attend
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concluding 3 Questions and discussion 65 65 65 66 6R Module 4 Unit 10 Meetings 74 74 74 76 7R 83 83 83 Making meetings effective Module 2 Unit 3 Telephoning ]8 Could I leave a message? Briefing 1 Preparing to make a telephone call 2 Receiving calls 3 Taking and leaving messages 4 Asking for and giving repetition 5 The secretarial barrier 18 18 19 20 23 24 27 27 27 29 Briefing 1 What makes a good meeting? 2 Chairing a meeting 3 Establishing the purpose of a meeting
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342 Case Questions 1. In the questions associated with the BEC case at the end of chapter 9. you were asked to modify the entity-relationship diagram drawn by the Stillwater student team to incluse any other entities and the attributes you identified from the BEC cases review your answers to these questions and modify the relations in BEC figure 10-2 to include your changes. 2. Study your answer to question 1. Verify that the relations you say represent the My roadway database are
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Salem Possessed Salem Possessed is a novel that explores the social‚ economic‚ political‚ and geographical divisions within the Salem Village community. It is written as an attempt to understand the accusations of witchcraft in 1692. It is believed that the village of Salem is split into two factions: one interested in gaining more of a society based upon political independence and led by the Putnam family‚ and the other‚ interested in the mercantile and political life of the town being led by
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Case question 1 Variable manufacturing costs as a percentage of sales and the markup on variable manufacturing cost to establish the selling prices for each of the three product lines in 2008 en 2010: Compared markup 2008 and 2010: The markup is lower in 2010 because Luxor lowered the selling prices for lipstick in 2009 and for nail polish in 2010. They had to do this because the discount chains continued to put pressure on them to reduce the prices for lipstick and nail polish. Case
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The Salem Witch Trials During the years 1692‚ fear of devil worshipping and witch craft swept through the city of Salem‚ Massachusetts. More than 200 men‚ women and children were accused of witch craft. Of those 200‚ 20 people were executed. They were taken down to Gallows Hill where each was hanged for their crime. The trials went on for about a year; more and more people came forth with accusations of others who they thought were practicing witch craft or being possessed by the devil.
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Salem Telephone Company Case Study 1. I saw Sales Promotion for Salem Data being the VC because depending on how good business is doing (increased revenue and clients) would depend on how much money would need to be spent in promotions. Variable cost: Operations hourly personnel Power Fixed cost: Space Costs Equipment Costs Wages and Salaries (minus hourly personnel) Corporate Services 2. January February March Hourly wages $7‚896 $7‚584 $8‚664 Power
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Answering the phone professionally The rules for answering a telephone are simple but they need to be continually reviewed and practiced. Following are the most basic ones‚ which should always be employed. 1. Use the three answering courtesies: • Greet the caller • State your organisation • Introduce yourself “Good afternoon‚ Accounts‚ Andrew Batt speaking” 2. Show enthusiasm when you answer. Help make the caller feel welcome A tired voice lacking in enthusiasm is very unappealing and reflects
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