Factsheet Complaints handling November 2007 Need more information? Call Consumer Affairs Victoria on 1300 55 81 81. Quick tip Successful businesses work hard to keep their customers satisfied. Although prevention is better than cure‚ it is almost inevitable that at some stage you will receive a customer complaint. Don’t presume a customer complaint is a negative experience because‚ if handled well‚ it can be a valuable learning tool. An effective complaints handling system needs someone
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COMPLAINT HANDLING Complaints 1. What causes people to complain? Why they don’t complain? Why do complaints occur? Complaints occur due to: - ← Delay ← Bad product ← Bad service ← Wrong/Incomplete Information ← A promise that is not kept 2. Why complaints need to be handled? ← Increase brand loyalty ← Improve on quality ← To gain an edge over the competitor ← To retain customers ← To stop unsatisfied customer from spreading bad word of mouth ← To strengthen the buyer-seller
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QUESTION- ( 1.1 ) Identify legislations and codes of practice that relate to handling information in health and social care ANSWER In order to answer the question above I am going to explain the meaning of Legislations: Definition of the word Legislations. Noun 1) An officially elected or otherwise selected body of people vested with the responsibility and power to make laws for a political unit‚ such as a state or nation 2) The process of making or enacting laws: it will require legislation
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[pic] |[pic] | | |REPORT | |HANDLING CONFLICT | |CASE STUDY: “The social network” | |
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which a risk assessment has been put into place for‚ so Mrs M was able to be transferred. As Mrs M would need a stand aid to help with all transfers myself and another career would have to carry out the task together due to two acts‚ the moving and handling act 1992 and also the Health And Safety At Work Act 1974. The Health and Safety at work Act was put into place to protect myself and the resident from hurting ourselves. I then notified the nurse in charge that myself and another carer where going
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GRIEVANCE HANDLING Introduction It is a Universal fact that where ever human beings are involved‚ of certain there will be discontents and dissatisfaction‚ even though it may superbly be best managed organizations. But‚ it does not mean that by thinking so‚ the management can ignore the grievance of the employees. Accumulation of dissatisfaction may result in severe conflicts and litigations‚ hampering the peace and work‚ for which the majority of the human being aspires. Further‚ it is observed
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CHAPTER 5 MATERIALS HANDLING METHODS ______________________________________________________ 1. Introduction Material Handling is the movement‚ storage‚ control and protection of materials‚ goods and products throughout the process of manufacturing‚ distribution‚ consumption and disposal. The focus is on the methods‚ mechanical equipment‚ systems and related controls used to achieve these functions. The material handling industry manufactures and distributes the equipment and services required
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Handling Information Guidelines How to maintain up to date‚ complete‚ accurate and legible records. Record events as they happen or shortly afterwards to get the most complete and accurate account of what has happened. Ensure and entry is made every day Only record facts not hearsay or personal opinion. Check care information on a regular basis and update records to reflect this only write in black pen have entries for medication or diagnosis double checked and signed
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Handling Meetings The secretary’s role at meetings The Secretary is crucial to the smooth running of a Management Committee meeting. This involves activities before‚ during and after Committee meetings. In order to be effective‚ the Secretary of the Management Committee should ensure that they carry out the following activities: Before the Meeting * Consult with the Chairperson on the order of business for the meeting‚ and the way in which it should be dealt with on the agenda. Decide what
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GENERAL WORKING AND DESCRIPTION OF COAL HANDLING PLANT In thermal power station‚ Coal is a principal fuel and hence a careful thought is given to the design and layout of the coal handling plant. As the consumption of coal is very large‚ the design and layout of a coal handling plant should be simple but robust with a view to reduce the maintenance and running cost to the lowest possible figure consistent to reliability. Mode of Coal Transportation : Coal is brought to the power station by three
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