Higher National Diploma in HOSPITALITY MANAGEMENT Unit Title: Rooms Division Operations Assignment Title: Assignment 1 – Rooms Division Services Abstract Increasing the rate of room occupancy is the main target of hotel organizations. Hotel organizations also looks at the achieving customer satisfaction and finally get high profit margine. To get high level of customer satisfaction every department of hotel organization are very important. The internal communications in between departments
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2193HSL Rooms Division Management Case Study Analysis 2012 Name: Wei Kei Pui‚ Maggie Student ID: S2866288 Date: January 2‚ 2013 Contents 1. Introduction 1.1 Background 1.2 Purpose of the report 2. Problem Analysis 2.1 Limited experience to manage a large scale luxury hotel 2.2 Failure to be a good role model 2.3 Traditional management style 2.4 Poor arrangement of staff orientation and training requirement 2.5 Failure to be a good leader
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the Rooms Division operations of the new property‚ identify and discuss the different type of accommodation and front office services need to be offered and analyse the roles and responsibilities of the accommodation and reception service staff. 1.2 Evaluate the type of services provided by the room’s division department in a range of accommodation facilities such as hotels‚ holiday camps or university campuses and discuss the legal and statutory requirements that apply to rooms division operations
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Room Division and It’s Function 1. Front Office Front office has been described as the hub or nerve center of the hotel. It is the department that makes a first impression on the guest and one that the guest relies on throughout his or her stay for information and service. It’s duty is to enhance guest services by constantly developing services to meet guest needs. The function of front office are the followings: To sell and up-sell rooms The front office will hand over all the expected arrivals
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cleanliness in hospitality operation. The reception can be divided into five areas : the concierge department comprises a large ground of uniformed staff‚ including: control of the uniformed staff‚ close liaison with the front office manage and other departments‚ giving of information to guest concerning hotel services and local directions‚ message taking and issuing room keys‚ the booking of theatre and the confirmation of airline passages‚ arranging the hire of the hotel cars and soling
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Name Rooms Division Operations Management (Unit 6) Credit Value 15 Lecturers K.Fallah Hand Out/Issue Date September/2013 Submission Deadline Introduction The aim of these assignments are to assess the outcome of students’ learning in terms of knowledge acquired‚ understanding developed and skills or abilities gained in relation to achieve the learning outcomes (LO) and assessment criteria with reference to grade descriptors (i.e. M and D). The unit examines the role of the rooms division within
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Building an organization In 1933‚ TTC selected Tony Kitchner to start international operations. He asked for the resources and autonomy to create an International Division. 1. The new division needed to be separate from Jollibee’s Philippine side‚ with a different identity and capabilities. 2. He agreed with TTC that attracting partners with good connections in their markets should be a priority. 3. To project an image of a world-class company and make it to look and act like a multinational
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Ambassador of the world‚ adding warmth and caring” WOWING THE GUEST RITZ Carlton We are ladies and gentlemen taking care of ladies and gentlemen IS THERE A ROOM IN THIS DYNAMIC INDUSTRY FOR YOU????? “OF COURSE! OUR BUSINESS IS SERVICE.” What is service? What is the secret being the best?-(asked t the General Manager of Oriental Hotel in Bangkok) SERVICE‚ SERVICE‚SERVICE SERVICE Webster’s New World Dictionary -the act or means or serving To serve is to: “provide goods and services for”&“be
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Service Operations Management BUSS376 Term Project Emergency Room Operations Team Supreme Seo‚ Jin ho Kim‚ hyo sik Kim‚ jeong yeon Yang‚ hyunwook Park‚ sungyoun Jung‚ hong joo Ho Jia Ling Audrey 오드리 Table of Contents 1.0 Introduction ---------------------------------------------------------------------------------------------------------- p.2 2.0 Problem Recognition - The Revision of Emergency Duty Law ----------------------------------------------- p.3 3
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SERVICE OPERATIONS MANAGEMENT IN HOTELS-AN APPROACH TOWARDS QUALITY AND COMPETITIVENESS Introduction There is a growing body of literature that examines the impact that operations management has on the expectations and perceptions of customers as preliminary stages for creating customer loyalty (Armstrong et al‚ 1997‚ Johnston‚ 1999‚ Becker and Murrmann‚ 1999‚ Brady et al‚ 2001‚ Hope and Potter‚ 2006‚ and Hill‚ 2005). Therefore‚ the main purpose of this research project is to introduce the concept
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