P M R COLLEGE OF COMMERCE. SUBMITTED OF SYNOPSIS TO :- PROF DEEPAK MANHAS SUBMITTED OF SYNOPSIS BY:- MISS. SUMITIKA GUPTA(ROLLNO 22) TOPIC OF PROJECT REPORT:- TO STUDY SERVICE QUALITY OF HDFC BANKS.(UNDER MARKETING FIELD). COMPANY:- HDFC BANK. DATE OF SUBMISSION:-15OF SEP;2012. Introducation of sevice quality:- In the days of intense competition‚ the banks are no different from any other consumer marketing company. It has become essential for the service firms in general and banks in particular
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Causes of stress 68 16 Stress relieving measures 69 17 Impact of work environment on productivity 71 18 Work environment and work behaviour 72 19 Chances of growth / promotion 73 20 Impact of machinery / technology on QWL 75 21 Essence human resource for good work environment 77 22 Impact on physical conditions of work on behaviour and morale 78 23 Impact of favoritism / influence on the work environment 79 24 Importance
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Quality Attributes Natty Martinez CSS/422 June 1‚ 2015 Annie O’Rourke Quality Attributes Quality attributes are used in software system. There are several quality attributes that are used in software systems. Depending on what type of software system a client wants‚ the architect will need to use the correct attributes. A quality attribute measures how a system is sustained and they describe the intended behavior in the environment in which it is used or was built. Performance is an important
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service typically manifests itself in an intangible form. Service quality is a way to manage business processes in order to ensure total satisfaction to the customer on all levels (internal and external). It is an approach that leads to an increase of competitiveness‚ effectiveness and flexibility of the entire company. Definitions of quality service are as follows: Zeithaml & Bitner (2003: 85) states that: "Service quality is a focused evaluation that reflects the customer’s perception of
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fought hard for every Abraham Lincoln we could earn. In our eyes‚ we did the best we could and ended up taking this company a lot further than thought possible. We will now discuss what we decided and encountered along this path called owning a business. First of all‚ we will start off explaining our sales throughout these oh so quick eight quarters. In quarter 1 our sales raised up to a meager 36‚000. In quarter 2 we made no major changes and because of that we only increased our sales by 1
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My Quality World My quality world is something many people dream about of what they expect achieve in life. Many people keep trying ‚but never get to the point in life where they actually want to be.They just settle for anything else easy even though it is not really where they want to be in life at all.As William Glasser said ‚ there are different steps to reach our goals‚ and only perseverance ‚ hard working‚ social life and terms goals ensure success.In order to reach my goal I will always
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that they take part in and there personalities will ether make them have successful or unsuccessful lives. The quality of ones life is very important but can sometimes be hard to measure. Many people may have there own opinion and different ways to measure someone’s life but I believe I picked the best characteristics in order to accurately measure the quality of someone’s life. The quality of ones life can be measured in psychological‚ social‚ and personal aspects. The first aspect that someone’s
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service quality issues faced by a local mass transport company‚ SMRT. The company has to still remain functional amidst mass criticism amongst the public due to inefficient communication networks‚ inefficient maintenance and various problems in the senior management. As a newly appointed senior manager‚ it is imperative that we work towards delivering a high quality service to our customers. There are many tools and quality improvement frameworks that we can use to improve existing service quality standards
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Topic: Total Quality Service Summary: Total quality service and total quality management as a business strategy designed to add value to customers. It begins by discussing the roots of quality assurance and total quality management‚ and TQM. Also‚ it is to explore the relationship between total quality management (TQM) practices and service quality as well as the relationship between TQM practices and market orientation. However‚ most of what has been written on TQM is usually related to manufacturing
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123 Strategic Quality Planning Quality is strategic. This may seem somewhat obvious‚ but the actions of Companies implementing quality measures oftenobscure this fact. This is especially true when a comÑpany is in a reactive mode and does notjise effective planning. In this chapter we discuss iinpörtant aspeêts of strategic quality planning. Strategic planning has two important dimensions: content and pro ess. Strategy content answers the question of what is to be contained in the strategic plan
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