Indian Institute of Management Kozhikode Course Outline Course Title : Service Operations Management (SOM) Course Code : SM05-06 Credits : 2 Term : Quarter-II (25 March- 30 June 2013) Year : 2013-14 Faculty : Prof. S. Venkataramanaiah __________________________________________________________________________ Introduction & Objective(s): Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together constitute nearly 75% of
Premium Management Service system
BA7301 ENTERPRISE RESOURCE PLANNING COURSE OBJECTIVES To understand the business process of an enterprise To grasp the activities of ERP project management cycle To understand the emerging trends in ERP developments LT P C 3003 COURSE OUTCOMES Knowledge of ERP implementation cycle Awareness of core and extended modules of ERP UNIT I INTRODUCTION 8 Overview of enterprise systems – Evolution - Risks and benefits - Fundamental technology - Issues to be consider in planning design
Premium Management Supply chain management Enterprise resource planning
Running head: EFFECTIVE COMMUNICATION Importance of Effective Communication Brandi Spohn Importance of Effective Communication Communication is one of the most used tools in society. In fact‚ the average person sends between 100 and 300 messages per day. (McCaskill) Defined by Robbins and Judge (2013) as “the transfer and understanding of meaning” communication has an impact on each and every relationship we have‚ regardless of the length. (p. 665) Communication is the
Premium Communication Nonverbal communication
Homework Assignment #3 : Quantitative Problem Set 2 Group 6 Q 7.3(Car Rental Company) m= 50 | (hour) | a | 2.4 | CVa | 1.000 | p | 72.0 | CVp | 0.333 | a. The average number of SUVs parked = 50cars × (1 – 60%) = 20cars * Utilization = p / ( a × m) = 72.0 / (2.4 × 50) = 60% b. 1) Analysis of process : a. Calculate Utilization b. Calculate Revenue 2) The daily revenue of this company increase from 2‚400 to 2‚640. (Revenue increases about 240)
Premium Revenue Homework
Problem 1. Sampling 4 pieces of precision-cut wire (to be used in computer assembly) every hour for the past 24 hours has produced the following results: |Hour |Average (inches)|R (inches) |Hour |Average[pic] |R (inches) | | | | | |(inches) | | |1 |3.25 |0.71 |13 |3.11 |0.85 | |2 |3.10
Premium Standard deviation Control chart Arithmetic mean
ROLE AND OBJECTIVES OF OPERATIONS Key questions • What role and contribution should the operations function play in achieving strategic success? • What are the performance objectives of operations and what are the internal and external benefits which derive from excelling in each of them? Topics covered • The role of the operations function in the organization’s strategic plans. • How the contribution of the operations function to the organization’s competitiveness can be assessed. • The meaning
Premium Strategic planning Management Externality
ABSTRACT This paper defines the four functions of management and the operations management theory. It then provides an analysis of how the functions of management the operations management. THE FOUR FUNCTIONS OF MANAGEMENT Planning: It is an act of formulating a program for a definitive course of action. The management defines a goal and puts forward its strategies to accomplish the objectives defined. Organizing: To divide the work force into specific groups and giving each group a specific
Premium Management
1. ------------------------------------------------- Consider a firm with a daily demand of 100 units‚ a production rate per day of 500 units‚ a setup cost of $200‚ and an annual holding cost per unit of $10. Suppose that the firm operates 300 days per year. How many units of inventory must their storage area be able to hold? ------------------------------------------------- Answer | | close to 975 | | | close to 980 | | | close to 1095 | | | close to 1224 | | | close to 1225 | 5 points
Premium Periodic table
II S tandard d eviation o f weekly d emand SKU service level WC219 $0.15 13‚000 WC008 1.20 22‚500 WC916 3.25 400 WC887 0.41 6;200 WC397 4.65 12‚300 WC654 2.10 350 WC007 0.90 225 WC419 0.45 6‚500 WC971 7.50 2‚950 WC713 1 200 1‚500 9 0 p ercent C urrent o n-hand inventory 3 5 calculators Scheduled receipts 2 0 c alculators Backorders Exhibit 12.13 ABC D ata f or Problem 3 3.75 calculators
Premium Inventory Reorder point Safety stock
QUESTION 1: Exercise 1 A small firm produces two qualities of a product – Standard and De-Luxe. The contribution per unit is £100 for the Standard and £300 for the De-Luxe. Each model requires 1 hour per unit in the machine shop and 40 machining hours are available per week. The Standard model can be assembled and finished in 2.5 hours per unit but the De-Luxe takes 10 hours per unit. There are 200 hours per week available for assembly and finishing. Market research suggests that the maximum
Premium Supply and demand