CALIFORNIA STATE UNIVERSITY‚ LOS ANGELES SCHOOL OF BUSINESS AND ECONOMICS MGMT 460: CASE STUDIES IN OPERATIONS MANAGEMENT Winter 2011‚ SHC C368 Instructor: Kern Kwong‚ Ph.D. Office: Simpson Tower 805 College of Business and Economics California State University‚ Los Angeles Office Hours: Tuesday: 2:00-6:00 p.m. Email: kkwong2@calstatela.edu Website: http://instructional1.calstatela.edu/kkwong2/Mgmt460 Office Telephone: 323-343-2899 [Use email if you need a reply quickly.] Course
Premium Management Supply chain management Supply chain
P A R T I V QUANTITATIVE MODULES Quantitative Module Decision-Making Tools A Module Outline THE DECISION PROCESS IN OPERATIONS FUNDAMENTALS OF DECISION MAKING DECISION TABLES TYPES OF DECISION-MAKING ENVIRONMENTS Decision Making Under Uncertainty Decision Making Under Risk Decision Making Under Certainty Expected Value of Perfect Information (EVPI) DECISION TREES A More Complex Decision Tree Using Decision Trees in Ethical Decision Making SUMMARY KEY TERMS USING SOFTWARE FOR DECISION
Premium Decision theory Decision making
M01_HEIZ9418_10_SE_C01.QXD 12/11/09 7:37 PM Page 1 Operations and Productivity PART ONE Introduction to Operations Management (Chapters 1–4) Chapter Outline GLOBAL COMPANY PROFILE: HARD ROCK CAFE What Is Operations Management? 4 Organizing to Produce Goods and Services 4 Why Study OM? 6 What Operations Managers Do 7 The Heritage of Operations Management 8 Operations in the Service Sector 10 Exciting New Trends in Operations Management 12
Premium Productivity Management Operations management