November 18‚ 2010 Memorandum From: Principles of Management Team 1 To: Mountain West Health Plans‚ Inc RE: Customer Service Department We’d like to go over some key leadership issues that lie within Mountain West Health Plans‚ Inc’s Customer Service Department. We’d to review the overall performance of Mountain West Health Plans‚ Inc’s new hire Erik Rasmussen. We will also compare the leadership style of your current hire with that of recent retiree Evelyn Gustafson identifying strengths
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Mountain West Health Plans Inc In every organization‚ success depends on‚ among other factors‚ the leadership exhibited by its management. Leadership may be defined as the behavioral act of creating conducive environment whereby people exploit their full potential with a view of realizing organization’s vision and mission. There are four key leadership styles‚ commonly referred to as Dimensional Behavioral Model‚ and illustrated as Q1‚ Q2‚ Q3‚ and Q4 representing dominant-hostile‚ submissive-hostile
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MOUNTAIN WEST HEALTH PLANS‚ INC. PROBLEM STATEMENT a. FACTS OF THE CASE: Mountain West Health Plans‚ Inc. – Denver-based health insurance company Martin Quinn – Senior Vice-President for Service and Operations Evelyn Gustafson – Former and retired Director of Mountain West Customer Service Department. Her motto “always put yourself in the subscriber’s shoes”. In her time‚ there were only 10% turnover rates in the department compared to the typical 25% to 45% rate for customer service representative
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I would describe Evelyn Gustafson’s style of leadership as a Level-five. She was an interactive leader that had humility and showed her employees compassion. She showed selling styles of leadership as she was a manager that inspired her staff to effectively succeed and be a very successful in stressful department. Some of her weakness is that she felt so much compassion for the associates and subscribers; she did not push them as hard as she could have to get better quotas. Her strength however
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Blue Mountain Spring Water‚ Inc. Blue Mountain Spring Water Marketing Plan Executive Summary This three year marketing plan has been developed to show where our company is heading and how we are going to get there. For us to reach these goals we had to obtain a loan to expand our facility to accommodate the additional machinery and storage that will be needed. We have been in business for the past five years and have showed a significant profit each year. The next coming three years will
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Case Analysis of Mountain Dew: Selecting New Creative Submitted by: of BSBA-MM3 TIME CONTEXT: 2000 VIEW POINT: Scott Moffitt (Marketing Director‚ Mountain Dew) FACTS: PepsiCo‚ Inc. is among the most successful consumer products companies in the world‚ with 1999 revenues of over $20 billion and 116‚000 employees. “Do the Dew!” This was a long time tag line for the Mountain Dew brand. In 1995 marketing managers for Mountain Dew realized the tag line had lost consumer interests
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Case Name: Community Health Systems I. Mission The Health Care System of Opportunity: Community Health’s System is committed to “building a network of thriving hospitals vital to the residents and economic development of the communities served.” They go on to say that they have assisted community hospitals with problems and challenges they typically face such as a lack of capital‚ difficulty hiring physicians‚ and retaining management with a high amount of experience and expertise. In addition
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Written Analysis and Communication (WAC) Assignment Rocky Mountain Mutual: Promoting Fun or Fitness? MEMO To: Mr. Zachary Evans‚ Vice President of Operations From: Joseph Mirola Date: July 19‚ 2015 Subject: Fitness Center to further the interests of Rocky Mountain Mutual Greetings Zach‚ As discussed in our meeting last week‚ I understand that you have some reasons to close the fitness center. In order to satiate your apprehensions ‚ I have listed out a few reasons that support my position
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Haldia Howra Asans Comprehensive Environmental Pollution Abatement Action Plans for the Industrial Clusters in West Bengal West Bengal Pollution Control Board Paribesh Bhawan 10A‚ Block-LA‚ Sector-III Bidhannagar‚ Kolkata – 700 098 PART - A Background Comprehensive Environmental Pollution Abatement Action Plans for the Industrial Clusters in West Bengal The Central Pollution Control Board (CPCB)‚ with the help of various reputed institutions‚ has carried out an environmental
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MKTG324 Wenjing Xu Mountain Man Brewing Company Case Analysis Company Overview Mountain Man Brewing Company produces Mountain Man Lager; the most authentic regional beer for working class East Central Americans‚ among all premium domestic beers‚ because of its distinctive quality‚ bitter flavor‚ slightly higher than average alcohol content and competitive price . MMBC targeted its product toward the middle-aged blue collar worker in the East Central region. MMBC’s strategic focus on this
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