COURSE OUTLINE Course Identification Name of program – Code: BUSINESS MANAGEMENT (410.D0/LCA.70) Course title: CUSTOMER SERVICE Course number: 410-DJ3-AS Total number of course hours: 45 Weighting: 2-1-2 Statement of the competency – Code: To implement and supervise a customer services operation using a quality approach (01UE) Contribution of the Course in the Program Course position This 45-hour course is given in the fifth semester in Business Management
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The leaving The leaving is about a family in the early 1800 or so‚ a typical family in the old days but his family did have a lot of problems and to solve some of the problems the mother leaves her home with her twelve year old daughter for about three days to Halifax by train and comes back to the house‚ her four boys were playing cards and her husband was smoking a cigar and drinking beer he stood up‚ was really angry and gave her orders to go make him supper and she stood up to him and told
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immigrants to the United States and North America. Chinatown is an active enclave that continues to retain its own customs‚ languages‚ places of worship‚ social clubs‚ and identity. Popularly known as a "city-within-a-city"‚ it has developed its own government‚ traditions‚ over 300 restaurants‚ and as many shops. There are two hospitals‚ numerous parks and squares‚ a post office‚ and other infrastructure. Visitors can easily become immersed in a microcosmic Asian world‚ filled with herbal shops‚ temples
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away‚ rethink things through and to make sure what you are doing is right. In this short story by Budge Wilson “The Leaving” the reader sees the main character Elizabeth as one in a million‚ while her husband Lester only appeared to be pigheaded and demanding‚ while Elizabeth would do almost anything for her family. She is warm hearted‚ uneducated and strong. First‚ in “The Leaving”‚ Elizabeth most desirable characteristic is being warm hearted. For example she is looking out for her daughter by
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2000 census‚ leaving seventy two million‚ but due to immigration the total number reported in 2000 was 79.6 million (John Haaga‚ Population Reference Bureau).The first of these baby boomers turned 65 years old on January 1‚ 2011. Four million baby boomers turned 65 in 2011. A total of eight million will have turned 65 by the end of 2012. In the next 17 years all 79.6 million baby boomers will have turned 65. When the baby boomers start retiring there will be four million people leaving the labor force
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RETIREMENT SPEECH – for August 29‚ 2011 In 2005‚ I put in my notice of retirement to occur on March 31‚ 2010 and those five years flew by much to my surprise and as the time of retirement drew near I felt that I was not ready for that big step. So as any government employee would do‚ I requested and was promptly granted a one year extension which was in turn extended for another six months‚ and then another month. The time has actually arrived and I go with mixed feelings. Many plans that I had
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SOAPSTone Analysis of Lou Gehrig’s Retirement Speech Lou Gehrig gave this speech as part of his retirement. He did not intend of making a speech at the time and he gave a very good speech. He presented himself as a relaxed‚ grateful‚ and a very humble human being. In this speech he is showing a side of him that is very optimistic. He shared certain details about his life‚ the good parts. He shared his gratitude toward his parents‚ his wife‚ and mother-in-law. He shared his humble background and
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Retirement is often in the front of many U.S. workers minds during their later year of employment. However‚ the most important undertakings of retirement happen during ones first few years in the job industry. There are many options available to employees and employers alike‚ and to make the proper decision one must have at least a basic understanding of opportunities made accessible to them. This paper will discuss the individual retirement accounts‚ pensions plans and the benefits made available
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S. had the 10th best retirement-income system in the world. One year later‚ that hasn’t changed‚ according to the third annual study of the pension systems of 16 countries by Mercer and the Australian Centre for Financial Studies. In its study‚ Mercer and ACFS measured the overall pension benefits that are being provided to the citizens of 16 countries‚ the likelihood that those systems will be able to provide benefits in the future‚ and the integrity of private retirement plans. Same as last year
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Retirement Planning The recent statistics has shown that only about four percent of today’s retiree’s have an annual income of more than $36‚000 in Australia. As Amanda wants to plan for her retirement‚ there are some steps and considerations that she needs to address‚ which one of them is setting retirement goals (Taylor‚ 2010)‚ for example a change of residence. There are different possibilities that Amanda can look into‚ for example‚ renting a small unit apartment as she is single and use
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