Applicability of SERVQUAL in restaurants: an exploratory study in a Portuguese resort Vera Patrício (vera.l.patricio@seg-social.pt) Rogério Puga Leal (rpl@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal Zulema Lopes Pereira (zlp@fct.unl.pt) Faculty of Science and Technology‚ Universidade Nova de Lisboa‚ Portugal SERVQUAL is the most popular instrument to ascertain service quality. However‚ some debate exists about its ability to characterize different service
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Olive Garden Italian Restaurant‚ Ruby Tuesday‚ and Hard Times Café represent three franchise-operated‚ chain restaurants in the DC metropolitan area. This paper examines the organizational goals‚ authority structure‚ field research‚ customer seating patterns‚ technology‚ organizational structure‚ operational logistics‚ research limitations and team recommendations. The Olive Garden Italian Restaurant located is located Bowie‚ MD and is a franchised restaurant which was established in 1992 by Bill
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1. Executive Summary 1.1 Business Innovation Korean Bibimbap‚ a new restaurant that is featured by healthy Korean food aims to provide white-collar workers with convenient service and business leisure under the help of e-commerce and efficient management. The main characteristics of Korean Bibimbap is as follows. ● Korean Bibimbap is set up as a restaurant selling healthy Korean meal sets at an acceptable price. Nowadays white-collar workers are faced with a dilemma on where to have dinner
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Organizational chart / Organogram of a traditional coffee house in Malaysia A kopitiam or kopi tiam is a traditional coffee shop found in Southeast Asia‚ patronised for meals and beverages. The word kopi is Malay for coffee (as borrowed and altered from English) and tiam is the Hokkien dialect word for shop (店). Menus typically feature simple offerings: a variety of foods based on egg‚ toast‚ and kaya‚ plus coffee‚ tea‚ and Milo‚ a malted chocolate drink which is extremely popular in Southeast
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qualification reflects the role of individuals who coordinate and maintain the OHS program within an organisation. Individuals would possess a sound theoretical knowledge base and use a range of specialised‚ technical or managerial competencies to plan‚ carry out and evaluate their own work and the work of others with safety responsibilities. Job Roles • OHS/WHS Manager • OHS/WHS Practitioner • Senior OHS/WHS Officer. About this Learner Guide This learner guide is designed
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for the entrepreneur. A recognized form of strategy and tactics is the business plan. The following paper represents a proper business plan for new restaurant named Wasabi. This work includes analysis of market‚ marketing strategies‚ products and effectiveness. Also‚ the work represents proposal for" investments. Description of the new venture Restaurant "Wasabi" is created in order to get profit at the expense of the organization and development services. Also‚ business aims to provide affordable
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THE PROCTER AND GAMBLE PHILIPPINES INC. P&G is the largest consumer packaged goods company in the world‚ announced new goals last week for sourcing fiber for the pulp it uses to manufacture some of its products. By 2015‚ 100 percent of the virgin wood fiber used in its tissue/towel and absorbent feminine hygiene products will be third party certified. Preference for certification will be given to the Forest Stewardship Council (FSC)‚ and at least 40 percent of the pulp used in P&G’s tissue-towel
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person that acts as a major organizer for festivals. Hermano Mayor Restaurant has a unique name that speaks for itself for the food or menu it offers to customers since it is a term for person in-charge for an affair and celebration for fiestas‚ who is likewise responsible for the food of the fiesta entourage or patron. BRAND NAME HERMANO MAYOR RESTAURANT -Home of popular and native Filipino dishes- Hermano Mayor Restaurant will be established to serve native Filipino dishes to the local
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1. INTRODUCTION Everybody lives for a purpose. Rubaiyat of Omar Khayyam stated that: Oh spend most of what we yet may spend‚ Before we took into dust descend From dust into dust and from dust into lie‚ Sans wine‚ sans song‚ sans sinner and sans end. This could have been the reason why Filipinos emerged victorious in the many battles of life they have endured. Life is not always a bed of roses. Along the way are problems that will test people’s courage and determination to move forward. These
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MSc International Hospitality Management RESTAURANTS CONTEXTULALISING HOSPITALITY AND TOURISM LECTURER: - DR. HADYN INGRAM SUBMITTED BY:- HASSAN ALI KHAN L0267KRKR1012 TABLE OF CONTENTS S.NO. CONTENTS PAGES 1.0 Introduction 03 2.0 Literature Review 04 2.1 The CHAMPS model 05 2.2 The RATER model 07 3.0 Analysis and Research findings 08 4.0 Weaknesses
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