understand the customer’s expectations while consuming a service and the satisfaction level of the customer. In this case‚ a consumer experiences a particular service at a hairdressing saloon. The customer expectations are compared with actual outcome. In addition‚ the report also defines and explains SERVQUAL and relates it to the service diary. The service dairy is made to show the importance of a service to a customer and it provides information related to the expectations and what really happened
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that give customers what they want. Satisfied customers are loyal to those suppliers they feel best understand their requirements. As a result they will make repeat purchases and will recommend a business to their friends. On the other hand if the quality level is not met business will have to deal with consequences. Therefore‚ quality is important to a business for number of reasons. First of all is customer retention. Getting repeat business is the success to any business. If customers like product
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QUESTIONNAIRE Dear Respondent‚ Assalamu Alaikum…. This questionnaire has been designed to conduct a research on ‘Measuring Employee Job Satisfaction” to fulfill the course requirement of MBA Program. A survey is being conducted among employee of ‘EXIM Bank Ltd.’ Agrabad branch‚ Chittagong. Your honest opinions are valuable to this survey and will be kept confidential. Thank you for your time and effort. [Part A: Personal information] Name of the Respondent: ……………………………………………. Address
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Ja’Lin Shorter English 1010T CSM Transportation In Charles County‚ Maryland‚ there is limited transportation for residents. The transportation that is provided is inefficient and time consuming. Students with physical disabilities‚ visual impairment‚ or students who are financially unstable are missing classes or being forced to drop classes as a result. A family friend of
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Nowadays public transportation is the question of vital importance for dwellers of big cities as well as for habitants of small towns. People face serious problems of traveling around the city using public transportation. At the same time‚ people who own cars also suffer from poor roads and endless car accidents. Should government care more about public facilities of buses and trains and subways or invest more money on fixing roads? Below I would like to point out two sides of this complex question
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Services‚ Quality and Customer’s Satisfaction Survey (Burger King) Your opinion will help to improve the services at …….. Please Take a Moment To Answer These Questions: 1. How often do you visit Burger King? Daily 4 Times a Week 3 Times a Week 2 Times a Week Once a Week 2. When do you likely visit Burger King? 10:30 am - 1 pm 1pm - 4:30 pm 4:30 pm - 8:30 pm 8:30pm -11:30pm 3. How would you rate your overall satisfaction with this restaurant (BK)? Very Satisfied
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11‚ 2008 Framework of Problem-Based Research: A Guide for Novice Researchers on the Development of a Research-Worthy Problem Timothy J. Ellis and Yair Levy Nova Southeastern University Graduate School of Computer and Information Sciences Fort Lauderdale‚ Florida‚ USA ellist@nova.edu‚ levyy@nova.edu Abstract This paper introduces the importance of a well-articulated‚ research-worthy problem statement as the centerpiece for any viable research. The aim of this work is to help novice
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CUSTOMER SATISFACTION SURVEY BANK OF INDIA CUSTOMER PROFILE 1. NAME :- 2. GENDER :- Male/Female 3. AGE :- 4. EDUCATION :- (a) Upto Matriculate (b) Undergraduate (c) Graduate (d) Post Graduate 5. OCCUPATION :- (a) Salaried (b) Business (c) Professional (d) Self Employed (e) Student (f) Retired (g) Housewife (h) Others (Specify) 6. BANKING ACTIVITY ROUTINE :- (a) Personal Visit to Branch (b) Internet Banking (c) Delegated to Spouse/Children/Employee
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A. Introduction Employee satisfaction has been defined as a function of perceived performance and expectations. It is a persons’ feeling of pleasure or disappointment resulting from comparing a products’ outcome to his/her expectations. If the performance falls short of expectations‚ the employee is dissatisfied and if it matches the expectations‚ the employee is satisfied. A high satisfaction implies improvement in efficiency and performance doing work or service. The process is however‚ more
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Generation University College Faculty of Business Administration Department of Human Resource Management and Leadership Title RECRUITMENT AND SELECTION; THE CASE STUDY OF DAHABSHIL MONEY TRANSFER AND BANK‚ SOMALILAND A RESEARCH PROPOSAL SUBMITTED IN PARTIAL FULFILLMENT OF THE REQIUREMENT FOR BACHELOR DEGREE OF HUMAN RESOURCE MANAGEMENT AND LEADERSHIP (HRM&L) Supervisor: - Muhiyadin Prepared by: - Zamzam ID: - xxxx/2010 MARCH‚ 2013 DEDICATION I dedicate
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