BSG 302 – Organizational Behavior Repairing Jobs That Fail to Satisfy (Case Study) PURPOSE/OBJECTIVES: To help students become aware of the complexity of human behavior in organizations. To help students deepen their understanding of group dynamics and organizational culture. To help students understand the importance of job satisfaction and incentive systems. To improve the students’ group and teamwork skills. To improve the students’ written and oral presentation skills. PROCESS:
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Case 2 Repairing Jobs That Fail to Satisfy Learning Goals Companies often divide up work as a way to improve efficiency‚ but specialization can lead to negative consequences. DrainFlow is a company that has effectively used specialization to reduce costs relative to its competitors’ costs for years‚ but rising customer complaints suggest the firm’s strong position may be slipping. After reading the case‚ you will suggest some ways it can create more interesting work for employees.
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Q1 Evaluating and rewarding employees for their individual contributions‚ management should modify the traditional‚ individually oriented evaluation and reward system to reflect team performance and focus on hybrid systems that recognize individual members for their exceptional contributions and reward the entire group for positive outcomes. Management should consider group-based appraisals‚ profit sharing‚ gain sharing‚ small-group incentives‚ and other system modifications that will reinforce
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understanding of the Repairing Jobs That fail to Satisfy. The report focuses on how DrainFlow can improve in three areas: job structure‚ incentive structure‚ and hiring practices. The main contents include an introduction to the problems DrainFlow is encountering‚ analyses of the current business‚ and recommendations on how DrainFlow can overcome these issues to foster a long-term competitive advantage. Goal and Recommendations The goal of this proposal is to provide recommendations for a new job structure
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a plumbing maintenance firm in the USA‚ has been losing its customers to competitors due to poor services. Job motivation and satisfaction among employees is declining across various job categories within the firm. This dissatisfaction has been attributed to the overspecialization of some job functions in the company. The report attempts to assist DrainFlow improve in three key areas: job structure and design‚ incentive policies‚ and recruitment practices. It will go further to analyze the causes
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How to motivate and satisfy the staff? The process of motivation lately is heard more and more. In organisations it is important to know how to motivate the staff in right way. Nowadays we have many motivation theories; they show us that there are many motives‚ which influence people’s behaviour and performance. The manager must judge the relevance of these different theories‚ how best draw upon them‚ and how they might effectively be applied in particular work situations. There
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Plan to Fail or Fail to Plan?? By‚ Andrew 11Dp1 "Business do not plan to fail‚ they fail to plan" Every businessperson that want to build or establish a business must have this statement in his or her mind first. By keeping this sentence in mind‚ it helps you achieving your goal (to gain profit as much as possible of course) What is a business plan? A business plan is a written statement of the goals and objectives for the business and the steps to be taken to achieve them; it is a document
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Review of Article Entitle The Complex Challenge of Repairing Customer Trust Introduction The article of “The Complex Challenge of Repairing Customer Trust” written by Paul Korzeniowski is published in June 1‚ 2013 by Customer Relationship Management (CRM) Magazine. The article is describing how the social media affects on the relationship between company and customers‚ as well as on row to ensure their relationship to become much better and customers’ pledge of their loyalty towards the company
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Those who fail to plan‚ plan to fail‚ or at least plan not to improve‚ according to the management literature. Look at school improvement‚ and there’s similar agreement pretty much across the literature that the schools that improve are the ones that plan. They establish a clear educational vision and consequent shared mission; identify goals or objectives that enable them to achieve that mission and thereby realise that vision; audit themselves‚ thereby identifying areas for improvement;
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I have gotten a lot of results! I know several thousand things that won’t work!”’ Edison’s good attitude and will to keep going brought along the idea of student- centered learning. “To Really Learn‚ Fail—Then Fail Again!” by Susan Moran uses the idea of learning from your errors‚ “New Math: Fail + Try Again = Real Learning” by Susan Moran is about risking failure to learn from their
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