Question 1 Categorize the quality problems in this case Personnel 1. promised to call customer about the status of the job but never did. 2. caused customer to take several long trips to pick up the car without offering a loaner car. 3. delivered car to customer with service problem not corrected. Shop 1. fixed one problem‚ but then created another. 2. gives body shop customer low priority in the repair shop. 3. could not repair car when promised. Procedure 1. lacks coordination between
Premium Problem solving Customer Customer service
The exhibited case investigation is around a testing turnaround of the Japanese auto assembling organization Nissan. In 1999 Nissan was bringing about misfortunes in seven of the former eight years‚ which prompted a collusion with the French auto producer Renault‚ and the procuring of another CEO. Carlos Ghosn‚ being the first non-Japanese CEO‚ needed to face an enormous society conflict (French-Japanese) so that he might rethink the organization’s structure to eventually upgrade its execution in
Premium Automotive industry General Motors Management
In the face of a very competitive Western European market‚ French automaker Renault decided in 1999 to launch the "New Delivery Project" aimed at offering its customers all the diversity of the product range while shortening delivery times. Lead times between the customer order and the arrival in dealerships were to be reduced from six weeks on average to three weeks in Western Europe. The three weeks include the production and transportation of the customer vehicle. [ILLUSTRATION OMITTED] The
Premium Europe Consultative selling Sales
Nissan Quality http://www.thetimes100.co.uk/case_study.php?cID=64&csID=124 Overview: a case study on Nissan highlighting many of the issues of lean production. Learning Objectives to analyse the reasons behind Nissan’s high levels of productivity to understand the meaning of Total Quality Management to understand the importance of Kaizen to analyse the benefits of just-in-time. Planning for quality and productivity Introduction: (9 minutes) Overview of the lesson: to look at Nissan and examine
Premium Production and manufacturing Manufacturing Assembly line
Target Costing: Nissan v. Olympus Overview: Nissan Motor Company was the world’s 4th largest automobile manufacturer in 1990. They had 10% of the market for cars and trucks‚ with roughly 2 million passenger cars being produced each year. To increase its market share‚ Nissan implemented a plan to achieve domestic sales of 1.5 million cars by 1992. It also sought to obtain the number one rating in customer satisfaction. The company tried to develop a plan to produce a line of automobiles that
Premium Marketing Digital single-lens reflex camera Cost
about the turnaround of Nissan in the year 1999 to 2002. Nissan experienced great finances looses for the past seven out of eight years which resulted in a 22 billion $ debt and an outdated product portfolio with little liquid capital for new product development. In just 12 months the new COO‚ Carlos Ghosn (CG)‚ succeeded in turning Nissan into profitability with a new and more performance oriented corporate culture. 2.0 Evaluation of Carlos Ghosn’s approach to turning Nissan around: The overall
Free Culture The Culture Organizational studies
TITLE PAGE SUPPLIER DEVELOPMENT: A NISSAN-COGENT CASE-STUDY (M25EKM) PRESENTED BY EMEKA ANTHONY EKPOKOBA 4664871 TABLE OF CONTENT. Introduction Chapter One: Supplier Development. 1.1: Definitions of Supplier development. 1.2: Organizational structures that support the Supplier development scheme. 1.3: Objectives of entering into a partnership with Suppliers 1.4: The role of Leadership in supporting Supplier Development. Chapter Two: Implementing the Supplier Development
Premium Management Supply chain management Logistics
International Business Environment (12-13 S2AA SHRO27-6) Renault Entering India via Joint Ventures: A Case Study. Name: Athin Kumer Kundu Student ID: 1200288 Word count: 1992 Course Tutor Dr. Samar Baddar. Executive Summary The authorities of Renault and Mahindra and Mahindra after being convinced to do business with each other with a view to realizing their entrepreneur dreams‚ clearly adopted joint venture mode and subsequently
Premium Emerging markets Mahindra & Mahindra Limited Automotive industry
DRAFT ADVERTISING PLAN 1) INTRODUCTION: The main Vietnam target audience for the Nissan Leaf is women‚ aged 40-60‚ with high incomes exceeding 1500 dollars per month These customers not only love gentle and silent cars‚ they are also worried about car pollution and prefer environmentally friendly products. They are the main influencers in their families to decide the suitable cars for their families. According to business monitor international (2012)‚ recently‚ rapid growth of the Vietnam economy
Premium Advertising Infomercial Television advertisement
Nissan Motors is a Japan-based vehicle manufacturing corporation. Since 1958‚ when Nissan entered the United States‚ it has been a major competitor among cars and trucks. Nissan now has headquarters for all of its major divisions all across the country; from Tennessee to California. Just a few of its divisions are Nissan Logistics‚ Nissan Motor Acceptance Corporation‚ Nissan Data Center‚ and Nissan Design America. As companies expand and conduct business in other markets‚ a question arises‚ how can
Premium Ethics Automobile Carbon dioxide