An investigation into the importance of the receptionist in an organization. 2010-2011 Office Administration SCHOOL BASED ASSESSMENT 2010 TITLE AN INVESTIGATION INTO THE IMPORTANCE OF THE RECEPTIONIST IN AN ORGANIZATION. Name of Candidate: Whitney Wright School: Montego Bay High School Center Number: 100078 Candidate number: Territory: Jamaica Teacher: Mrs.Newsome Table of Contents Content
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you. Customer: Thank you. checking into a hotel Hotel Receptionist: Good afternoon. How can I help you? Customer: We’d like a room please? Hotel Receptionist: Do you have a reservation? Customer: Yes‚ it’s under _______________________(name) Hotel Receptionist: Oh yes‚ I see it – a room for 2 people for 4 nights. Customer: That’s right. Hotel Receptionist: Do you want a smoking or non-smoking room? Customer: Non-smoking please. Hotel Receptionist: Okay. Would you like a room with the view of the pool
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Receptionist: Hotel Serusa here. Good morning. Can I help you? You : Yes‚ please. I would like to book two double rooms for three days. Receptionist: When do you need the rooms? You : I would like to reserve the rooms from 12 May to 14 May. Receptionist: Could you please hold on for a minute? I’ll have to check the reservations first. You : Yes‚ of course. Receptionist: Let me see. Yes‚ you are in luck. There are two rooms available. What name shall
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Sequence of Front Office Service FRONT OFFICE Receiving/Processing and documenting Guest Reservation Desk Clerk-Enchantelle Hotel ‚ Good Morning‚ Princess Speaking ..How May I help you? Guest-Good Morning‚ I would like to reserve a room for me. Dating on the 20th to 21st day of November. Desk clerk-For a moment sir‚ Let me check if there is an available room on that said date. Would you like to wait for a while‚ sir ? Guest- yes‚ Please.. Desk clerk- Thank you for waiting sir‚ I’m glad
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etc. At a doctor’s office‚ the receptionist must play a defined role. She has to act polite‚ caring‚ professional‚ and must remain discreet about her patient’s information and conditions. The receptionist is 27 year old Hispanic woman‚ she works at the doctor’s office from 8 am to 5 pm. She is acting in a professional manner‚ well maintained‚ dressed in scrubs with closed toe shoes. I would describe the receptionist as upper middle class social status. The receptionist sits at her front desk in the
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Receptionist : Taman Negara Resort Hotel. Good Morning‚ can I help you? Encik Mansor :Good Morning‚ this is Encik Mansor. I would like to make a reservation for four days three nights. Can you tell give me the exact location of the hotel? Receptionist : Oh‚ya!Our resort is located right within Malaysia’s premier national park. It is a natural sanctuary set in the best kept natural Rainforest
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Additional hotel vocabulary Term Definition Example adjoining rooms hotel rooms that are next to each other If you want we can book your parents in an adjoining room. connecting rooms adjacent hotel rooms with a door opening between them Would you like me to book your children in a connecting room. amenities local facilities such as stores and restaurants We are located downtown‚ so we are close to all of the amenities. bellboy a staff member who helps guests with their luggage
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for either NHS patients or privately insured patients. It also employs a receptionist who will arrange patients’ booking and a manager who will oversee the management of patients and dentists. An appointment is made through the receptionist‚ who will check whether a slot requested by a patient is free for booking and whether any dentist is available for consultation. As part of the booking operation‚ the receptionist will need to view the details of the dentists (e.g. f or the required speciality)
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says she will not judge upon the first impression. The narrator then tells the receptionist about how she is there to apply for a job. The receptionist seems to act clueless about what the girl is talking about. This makes the protagonist feel a bit uneasy about the receptionist’s attitude. She puts the pieces together and realizes that the receptionist was only being hard on her because she was black and the receptionist was
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Where are the offices located? In UMD Urgent care‚ the Williamsburg location has five exam rooms‚ one IV room and one x-ray room. The staff members utilize the doctor’s‚ nurses‚ break‚ lab room. The receptionist desk is located in front of the door. The manager’s office is located behind the receptionist desk. How much space is given to whom? Where are people located? Our five exam rooms and IV room are for our patients. The exam rooms are used to triage‚ treat and diagnose the patient. When doctors
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