Unit 211 Provide Reception Services The purpose of the receptionist role is to represent the trust and give the patients the first impression of the NHS as they are the first point of contact between the patient and the organization. It is vital to present a positive self-image and a good representation of the trust because we want people to come back and use the services again and give the trust a good name. We can display a positive self-image by being attentive‚ well dressed‚ having good body
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Unit two: Principles of providing administrative services Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a disk • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly
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Unit 211 – Provide Reception Services 211.1 Understand the purpose of reception services in a business environment Assessment Criteria 1.1. Explain the purpose of the receptionist role as the first point of contact between the public / client and an organisation A. The receptionist is who the customer meets/speaks to first therefor needs to give a good impression of the company‚ they need to appear very professional. This can be portrayed in many different ways including personal appearance and
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The Duties of A Secretary When we enter a law office the first individual we meet is the legal secretary. She is the one withe responsibility for the correspondence‚ records‚ and other affairs of a.law office. The word "secretary" reflects its Latin root secretum (secret)‚ which originally referred to a person who acted as a confidant‚ and handled matters of a private nature for his principal. The executive position or executive secretary is one of major responsibility in business or government
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P‚ 2000‚ p. 52). The specific responsibility of the reception supervisor is to guarantee the smooth running of the front desk. Apart from this overall duty‚ they would organize duty rotas‚ and handles complaints or difficult customers which a receptionist may not be able to
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Candidate Name: Haney Noor Haree Unit Code: R/601/7639 Unit Title: Principles of Providing Administrative Services ___________________________________________________________________________ Understand how to make and receive calls When working in a business environment‚ anyone who deals with administration is most likely going to have to use office equipment‚ systems and procedures. These will range from telephones to photocopiers‚ computers to coffee making facilities for guests. Knowing
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variety of people and situation eager to work long hours to see successful results. WORK EXPERIENCE: 1. Worked as a Senior Front Office‚ Receptionist in HOTEL RELAXINN‚ Ameer Ahmed magu‚ Henveyru‚ Male‚ Rep of Maldives from 27-02-2007-15-02-2009(2 years). My Salary per Month: 350/-(U.S.D)+ Food & Accomidation+Service Charge. Front office Receptionist Roles and Responsibilities: When Check in guests has to play a very important role: Assign rooms and issue room keys. Check with the housekeeping
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Provide Reception Services 1 Understand the purpose of reception services in a business environment: 1.1 Explain the purpose of the receptionist role as the first point of contact between the public/client and an organisation: The receptionist that the customer meets/speaks to first needs to give a good impression of the company‚ they need to appear very professional‚ this can be portrayed in many different ways including personal appearance and how you are seen to act towards customers. If on
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CROSS COLLEGE ASSIGNMENT BRIEF COURSE NAME / CODE|BTEC National Extended Diploma in IT (Software) / NV402| UNIT / MODULE / K/F SKILL / CODE|3 – Information Systems| LEVEL|3| ASSIGNMENT TITLE|Assignment 2 – The case study| LECTURER/ASSESSOR|Ziad Bouji| ISSUE DATE|15/03/2013| DEADLINE DATE|15/05/2013| RETURN MARKED WORK TO STUDENT DATE|| Student declaration I declare that this assignment is all my own work and the sources of information and material I have used (including the internet)
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Rhonda Dolliver 87 Dearborn Avenue‚ Acton‚ TN 98543 • (324) 209-6543 Qualifications Summary Administrative support professional experienced working in fast-paced environments demanding strong organizational‚ technical‚ and interpersonal skills. Highly trustworthy‚ ethical‚ and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Capabilities
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