International Journal of Business and Management Tomorrow Vol. 2 No. 10 Factors Affecting Customer Satisfaction: A Study on Maruti Suzuki Mahesh L‚ Faculty‚ Maharani’s Arts and Commerce College for Women‚ Mysore Amulya.M‚ Assistant Professor‚ Department of Studies in Business Administration‚ University Of Mysore‚ Mysore Abstract Exceptional customer service results in greater customer retention‚ which in turn results in higher profitability. Customer loyalty is a major contributor
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AND STUDIES This chapter included relevant sources of information from foreign literature‚ local literature‚ foreign studies and local studies which tackle the existing activities that promote good study habits. This will be a guide to the research about the said topic presented in the next chapters. Foreign Literature According to Pogue (2000)‚ what is true about study habits was that more than thirty years ago still rings true today-students fail because they do not know how to study. The
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INDIVIDUAL REPORT Title: To investigate customer satisfaction level of the student population in regards to the school cafeteria in MDIS 1. Background In 1988‚ Kopitiam Investment Pte Lte was set up in Singapore to secure a groundbreaking bid at S$2.1 million for a prime-site food shop. Since then the company has expanded at an alarming rate. Today‚ the Kopitiam group is a leading name in the local food service management industry‚ being reputed for providing a comfortable‚ modern dining
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1. Using at least two different tools‚ analyze the data and present your conclusions. Using the Pareto Chart‚ the number of times all items were graded with the lowest rating “E” was plotted. Based on this chart and on the 80-20 principle‚ the top 3 items namely Speed of service‚ Printed Program‚ and Seating were causing the rest of the complaints on the rest of the items. Cumulative Frequency Speed of Service Printed Program Seating Entertainment Traffic Pricing Parking Prices Season Ticket Plans
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Social Networking Questionnaire The purpose of this questionnaire is to obtain general information about any given individual and their social networking habits. All the results gathered from this questionnaire will be used solely for academic purposes and can be seen in a research paper about the Uses and Abuses of Social Networking. The questionnaire in which you are about to participate in is for a final year project of a Computing Degree. It is conducted by Chris Bateson and involves questions
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The Human Resources System at Texas Tech University Patrick Britz Human Resource Management‚ MBA 533 Dr. Rina Coronel February 24‚ 2013 Abstract Texas Tech University is a teaching and research institution that offers bachelors‚ masters and doctoral degrees in numerous disciplines. It is located in Lubbock‚ Texas and was founded in 1923. Texas Tech has an enrollment of approximately 30‚000 students and there are an estimated 9‚000 full-time employees‚ which includes faculty and
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critical thinking and is regarded as vital skill required of university students in essay writing. First‚ I will clarify the components of critical student. Secondly‚ I will discuss these necessary components in relation to that which is required and judged as acceptable‚ from university students in their essay writing. Furthermore‚ I will endeavour to explain the importance of understanding the intentions of the university to a student in the essay writing process. Lastly‚ I will show as a result
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The research will study the following key question: What factors are responsible for the increase in the number of the first-time food bank users in Ottawa? The research will further examine the socioeconomic and demographic backgrounds of the first-time food bank users. To administer the study this research will follow both the positivistic and the interpretive research approach to see both physical aspects and the social aspects of the population in Ottawa. Furthermore‚ the changes of government
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Job satisfaction is the very important factor in general quality of life because it is closely connected with working life. There are many definitions of job satisfaction. According to Spector (1997‚ p.2) Job satisfaction is: “simply how people feel about their jobs and different aspects of their jobs. It is the extent to which people like or dislike their jobs. It can also be considered as a global feeling about the job”. Colquitt‚ Lepine and Wesson (2009‚ p.105) defined job satisfaction as “a pleasurable
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Objectives of this questionnaire | The motive of this questionnaire is simply to do a thorough research and detailed review on the behavioural analysis of different users towards Facebook. This questionnaire has 4 sections. Each section has sets of options to choose from. Instructions are provided for each section. Personal details | Please tick (√) one answer only. Gender * Male * Female Age group * 17-20 * 21-24 * 25-28 * 29 years and above Please specify your
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