Assignment 2: Cabo San Viejo by Stefan S****t and others Course: Customer Relationship Management Faculty: Erasmus School of Economics Content 1. Cabo San Viejo’s customer base 3 1.1 General information 3 1.2 The ageing of the customer database 3 1.3 Customers are becoming more heterogeneous 3 1.4 Lack of cross-selling 3 1.5 Complaints and the lack of a loyalty program 4 1.6 Conclusion 4 2. Rewards program 4 2.1 Stimulating retention 4
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Ransom‚ S. B. (2008). The healthcare quality book: Vision‚ strategy‚ and tools. (2nd ed.). Health Administration Press: Chicago‚ IL. Quality Improvement Processes and Approaches “Form follows function‚” a concept founded in the field of architecture‚ describes the importance of understanding what you want to do before you determine how you are going to do it. The premise behind the principle also applies when an organization is deciding what quality improvement process or approach to adopt
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Quality management The term quality management has a specific meaning within many business sectors. This specific definition‚ which does not aim to assure ’good quality ’ by the more general definition‚ but rather to ensure that an organization or product is consistent‚ can be considered to have four main components: quality planning‚ quality control‚ quality assurance and quality improvement.[1] Quality management is focused not only on product/service quality‚ but also the means to achieve it
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El Paso‚ Air Quality: Pollution‚ History and Community By‚ Luz Medrano‚ Nylea Martinez. SCI/362 Instructor‚ Yussuf Farran In order to comprehend the definition on air quality one must first uncover the definition of air‚ as air is one of the biggest resources our planet has available we must study the conditions and impact that it has in our environment. Air is a precious resource that most take for granted‚ supplying us with oxygen; which is an essential for our bodies to live‚ without
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Strategic Audit of a Corporation I. Current Situation A. Current Performance . How did the corporation perform the past year overall in terms of return on investment‚ market share‚ and profitability? B. Strategic Posture What are the corporation’s current mission‚ objectives‚ strategies‚ and policies? 1. Are they clearly stated or are they merely implied from performance? 2. Mission: What business(es) is the corporation in? Why? 3. Objectives: What are the corporate‚ business‚ and
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Sony Corporation Sony Corporation is a Japanese multinational conglomerate corporation with its’ headquarters located in Japan. It was founded in 1946 as a manufacturer of consumer electronics and has engaged into other businesses such as motion pictures‚ music‚ and financial services making it one of the most comprehensive entertainment and media group in the world. Sony’s vision is “to create new digital entertainment experiences for consumers by bringing together cutting-edge products with latest
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1 Page1 ACKNOWLEDGEMENT XXXXXXXXXXXXXXXXXXXXXXXXXXX2 Page2 MODULE ONE – INTRODUCTION AND EXECUTIVE SUMMARY TransGlobal Airways Corporation (TAC) is a Philippine-registered airlines incorporated in 2005. It was conceived as an eventual support for the operations of a leisure resort. The situation of TransGlobal is quite unique. It is interesting to note that even though the operations of the airlines is eventually passenger operations‚ it is operating as an air cargo airlines. The question
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THE ZALE CORPORATION Zale Corporation is a leading specialty retailer of diamonds and other jewelry products in North America. The Company has significant brand name recognition as a result of each of its brands’ long-standing presence in the industry‚ having 2.349 stores in the United States‚ Puerto Rico and Canada. The Company´s vision “provide customers with quality merchandise at the lowest possible price” has remain the same since its first store opening in 1920´s. The Mission of Zale Corporation
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12/26/2014 Sony Corporation Search Select Language ▼ Your Account Order online anytime Need help? Call 0115 966 7955 UK Essays Services Guarantees Prices ORDER Essays Dissertations About Us You are here: UK Essays » Essays » Business » Sony Corporation Struggling? A custom essay can help... Sony Corporation The essay examples we publish have been submitted to us by students. The essays are the students’ work and are not examples of our expert essay writers’ work. READ MORE
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WEYMOUTH STEEL CORPORATION Case Overview: Weymouth Steel Corporation in September‚ 1990 is having a critical time in finding out the ways to communicate the bad and good news to its salaried employees. An erroneous selection of time and communication channel selection may demoralize the workforce completely resulting in a disaster for the company. The good news is that the company management has decided to increase the salary and benefits of almost all the salaried employees regardless of their
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