Quality assurance is the act where companies evaluate and improve processes. This may sometimes involve product re-engineering‚ process re-engineering‚ evaluation of customer satisfaction and customer service information‚ communication across departments‚ and communication with vendors. Starbucks is a company that has tackled quality assurance head-on and continues to find ways on further improvement. Starbucks has taken product re-engineering very seriously. They have gone from just your regular
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Quality Management Principles in Travel Agency By: Ihsan Raharjo - 7085271 Definition of Customers: There are two kinds of customers that can be considered for a travel agency. The first is the public‚ in which this also has several types of customers that have different needs and expectation. The second is corporate customers‚ they have more specific needs which is related to the needs of their business and how the travel agency can support it. Definition of Products: Products that is offered
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good presentation are 1. VOICE QUALITY 2. CONVERSATIONAL MANNER 3. RESPECT SHOWN TO OTHERS 4. EFFORT TO REACH THE HEART 5. MAIN POINT MADE TO STAND OUT 6. UNDERSTANDABLE TO OTHERS 7. INTEREST-AROUSING INTRODUCTION 8. THEME DEVELOPED 9. EFFECTIVE USE OF VISUAL AIDS 10. EFFECTIVE CONCLUSION 1. VOICE QUALITY: good voice quality helps other to relax and listen to you with pleasure. poor voice quality interferes with communication and may
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PNOY CONFERS PHILIPPINE QUALITY AWARD ON LPU BATANGAS “ We recognize Lyceum of the Philippines University Batangas- educational institution that has proven the old adage‚” The more you know‚ the more you don’t know”- that success only opens our eyes to the many things that we can do better. And without doubt‚ it has continued to better itself”‚ Pres. Benigno S. Aquino III said in his speech‚ during the 15th Philippine Quality Awards‚ Malacaňan Palace‚ Dec 12. LPU is awarded with recognition
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An Empirical Research on Relationship Quality of Work Life and Work Engagement Selahattin Kantena‚ ‚ ‚ Omer Sadullahb a Mehmet Akif Ersoy University‚ Zeliha Tolunay Higher School Of Applied Technology and Management‚ Burdur 15000‚ Turkey b Istanbul University‚ School Of Business‚ Istanbul 34000‚ Turkey Abstract Literature on Quality of Work Life (QWL) is limited and several studies commonly correlates with some variables but no study on QWL has associated with work engagement. This research
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PROJECT 1 Reasons for customer service problems include the following: 1. Not listening to or collecting information from customers. It is surely self-evident that listening to the customers is fundamental to providing a high level of customer care. Self-evident it may be‚ but surprisingly few organisations and individuals possess and use good listening skills. People are all so very different. We come from such a wide variety of backgrounds and cultures. We all have different ways of thinking
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Evidence Based Practice for Quality Improvement In today’s society‚ the number of aging people are steadily increasing‚ leading to longer lives with advances in medicine and technology. Gerontology is the study of the physical‚ social‚ psychological‚ and cognitive characteristics of aging (Tabloski‚ 2014). These studies bring forth valuable information of the geriatric population to enhance quality of life. The purpose of this paper is to discuss challenges related to age‚ provide literature on
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nothing. 2 TYPES OF CUSTOMER 1. External Customer- outside the organization‚ business customers‚ suppliers‚ partners‚ end consumers. 2. Internal Customer - inside the organization‚ e.g.‚ other departments‚ fellow employees. SERVICE QUALITY What is SERVICE? The definition of Service as per the international standard‚ ISO 9000 follows: “The results generated‚ by activities at the interface between the organization and the customer and by the organization’s internal activities
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1. The environment has both physical/built and social (relationship between people) components. Describe how poor quality environment is a pathway to poor health. Cite studies supporting this linkage. The study conducted by Gee and Payne-Sturges (2004) reveal that environment has both physical and social factors that plays a crucial role in the development of diseases. Psychological stress is considered the vulnerability factor that associates social conditions to environmental hazards. Consequently
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Leadership qualities are hard to find in people. In the book The Outsiders Randy showed great leadership skills while he was talking with Ponyboy. Randy was shown in the story by trying to bridge the gap between the Greaser and the Socs by talking with Ponyboy. Randy associated with the Greasers by telling them his opinion of Bob’s death. Randy took the liberty of talking to the Greasers even though they are from different groups‚ and he made a connection with them. Randy showed plenty of leadership
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