Quality Management (Basic Concepts) 1) What Is Quality? The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied — ASQ (American Society for Quality) needs. 1. 2. 3. 4. 5. 6. 7. 8. Performance Reliability Durability Serviceability Aesthetics Features Perceived Quality Conformance to Standards Will the product do the intended job? How often does the product fail? How long does the product last? How easy is it to repair the product
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pengurangan/penghapusan segala bentuk pemborosan dan perbaikan produktivitas secara berkesinambungan. Perusahaan manufaktur kendaraan bermotor di Jepang‚ Toyota‚ mempelopori pengaplikasian JIT system dalam sistem manufakturnya. Sistem produksi tersebut lebih dikenal dengan sebutan Toyota Production System (TPS). (Fogarty‚et al.‚ 1991) Toyota mengidentifikasi tujuh sumber pemborosan dalam suatu pabrik. Empat pemborosan yang pertama berhubungan dengan masalah desain manufaktur‚ yaitu proses‚ metode
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November 11‚ 2013 Background and Methodology in the research process In my chosen annotated bibliography‚ there will be information addressing these specific issues into the background and the methodologies used to have a better awareness through analysis‚ numbers‚ or even observations of others. In my word paper. I would like to begin by discussing the problem of childhood obesity. Childhood obesity problems arises from many circumstances within a child’s
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The below diagram shows the connection between the main topic and its elements. However‚ this spray diagram is talking about the Toyota recall crisis which started after the Toyota Lexus crash which happened on 28th of august‚2009 in San Diego. The patrol officer Mark Saylor was travelling on highway 125 with his three family members when his car ‘Lexus’ suddenly accelerates out of control and one of the occupants called the emergency service and reported that the car had brakes then silence and
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The Toyota Production System A Case Study of Creativity and Innovation in Automotive Engineering R.Balakrishnan INTRODUCTION Automobile Manufacturing Forty years ago‚ Peter Drucker dubbed it "the industries of industries." Today‚ automobile manufacturing is still the world’s largest manufacturing activity. After First World War‚ Henry Ford and General Motors’ Alfred Sloan moved world manufacture from centuries of craft production(led by European firms(into the age of mass production. Largely
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There were several advantages of Toyota’s manufacturing system when compared with conventional manufacturing system. Ohno Taiichi was the person responsible in helping Toyota shift from the established method of manufacturing automobiles set by Ford. The basic philosophy was to produce everything in mass quantity to gain maximum economies of scale. The logic was to spread the fixed cost over the production line and benefit from lower cost. Another characteristic of this philosophy was to make each
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statistical method used to separate variation produced b y special causes and varation produced by natural causes. This is done so that it is possible to eliminate the special causes and to establish and maintain consistency in the process‚ allowing the process to be improved. A Process refers to everything that is done in a workplace. Multiple factors affect these processes and they are usually refered to as the Five M’s. The Five M’s are‚ the Machines employed‚ Materials used‚ the Methods(manuals
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ISTANBUL TECHNICAL UNIVERSITY FACULTY OF MANAGEMENT INDUSTRIAL ENGINEERING DEPARTMENT TOTAL QUALİTY MANAGEMENT END 329 E TERM PROJECT Group 1 Instructor: Şeyda Serdar ASAN Research Assistants: Levent ATAHAN – İbrahim YAZICI Ketsiya TAVİT 070100328 Tunahan KAFA 070120705 Sevinç APTİ 070120704 Sibel TEMÜRLENK 070100502 İmren ŞAVLİ 070100501 CONTENTS PHASES OF SİX SİGMA 3 1.DEFINE 3 1.1 Voice of the Customer Analysis 3 1.2 Critical to Quality Chart 5 1.3 Stakeholder Analysis: 5 1.4 SIPOC
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TOTAL QUALITY MANAGEMENT IN HIGHER EDUCATION Ranjana‚ Lecturer Doaba College of Education ABSTRACT In this world of ever-growing competition‚ rapid changes of technology‚ privatization and internalization in education have led to the use of the concept of TQM in higher education. Student is nowadays considered as a customer and the system of education needs to be according to the needs of the customer (Student).In
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TABLE OF CONTENT 1. Abstract 1 2. Introduction 2 3. Partnering as opposed to traditional purchasing 3 4. Total quality management and supplier partnerships 4 5. Research hypotheses and design. 4 6. The Case Study 5 1. Period A:- The initial operating period using traditional purchasing 7 2. Period B:- The Partnership 8 3. Period C:- A Change in suppliers. 9 4. Period
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