nothing. 2 TYPES OF CUSTOMER 1. External Customer- outside the organization‚ business customers‚ suppliers‚ partners‚ end consumers. 2. Internal Customer - inside the organization‚ e.g.‚ other departments‚ fellow employees. SERVICE QUALITY What is SERVICE? The definition of Service as per the international standard‚ ISO 9000 follows: “The results generated‚ by activities at the interface between the organization and the customer and by the organization’s internal activities
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Small Business Structure Starting a small business is a wonderful way to share your ideas‚ services or inventions with the community around you. There are so many benefits to owning and operating a small business but you first must know the correct steps to take. One of first step in creating a successful business would be to create a well written and thought out business plan. The US Small Business Association also known as the SBA stated “Your business plan is a essential roadmap to your businesses
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MG354 Small Business Management My Strengths and Weaknesses in Running a Small Business Running a small business would be both a wonderful retirement gift and a scary post-military venture. Becoming an entrepreneur would be‚ for anyone‚ a dream come true‚ but jumping into the small business world without a plan‚ education or experience to do so would be a hasty entrance to the business world. A thorough review of my education and my experience to develop a possible jump into the small business
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A Global Perspective on Critical Success Factors of Quality Management Practices Abstract This paper provides a literature review of the studies on quality management in the world. By reviewing the literature on quality management‚ it is found that management commitment and international competition are critical for successful quality management implementation. However‚ there are differences on the level of quality management implementation among countries. It is suggested that the role of national
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Total …… Quality…… Management…… Presentation slides by Dr Anjan Ghosh ….. ……VP-TQM Exide SXC-Logistics & Supply Chain Management March -April 2013 External Developments in last 40 years that has changed the Business Environment • Customers have taken charge – buyers market ‚ diverse customer requirements • Competition intensified – no more monopolies ‚ level-playing fields • Shifts in industrial zones – products made & sold globally ‚ no specific place • Changes in customer & supplier
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reputation for innovative high-quality products and its economic power. There‚ from 1950 onward‚ he taught top management how to improve design (and thus service)‚ product quality‚ testing‚ and sales (the last through global markets) through various methods‚ including the application of statistical methods. W Edwards Deming placed great importance and responsibility on management‚ at the individual and company level‚ believing management to be responsible for 94% of quality problems. He is regarded as
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Quality Management Organizations Tammy E. Bushman MGT/420 October 17‚ 2012 James Pekny Quality Management Organizations Two quality management organizations that undoubtedly embellish the operation of a quality program both nationally and locally is the health care industry. As the health care industry distorts the nation ’s economical resources it is critical to present significant quality controls and quality improvements both nationally and locally. Because of quality management in healthcare
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Total Quality Management Table of Contents 1. Executive Summary 3 2. Introduction 5 3. The meaning of quality 6 4. Understanding customer needs and expectations 7 5. The importance of quality 9 6. The evaluation of Quality management 14 6.1. Inspection 14 6.2. Quality control 15 6.3. Quality assurance 15 6.4. Total quality management 17 7. Important elements of TQM 19 8. How to introduce TQM 22 9. Levels of TQM 22 10. Sustaining TQM 23 11. Quality management
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Total quality management Total quality management or TQM is an integrative philosophy of management for continuously improving the quality of products and processes. TQM is based on the premise that the quality of products and processes is the responsibility of everyone involved with the creation or consumption of the products or services offered by an organization‚ requiring the involvement of management‚ workforce‚ suppliers‚ and customers‚ to meet or exceed customer expectations. Cua‚ McKone
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Total Quality Management Quality has been defined by many authors .Some definitions are * Fitness for use –Joseph .M. Juran * Compliances with specific requirement –Philip .B. Crosby * Function of continuous improvement by reducing variability of desired output – Edward Deming * The totality of characteristics of an entity that bear upon its ability to satisfy the stated & unstated needs of the customer - ISO 8402 * Quality is perceived by customers ‚based on his actual
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