important five stars hotel. The previous manager told you before leaving that you should not worry about quality as there are few complaints from customers. Do you agree with this comment? If not propose means for service quality evaluation and improvement. A definition of quality‚ especially for what services is concerned‚ is extremely challenging to find. In a world like that of luxury hotels‚ quality can mean a lot of different things depending on how each customers values it and what the customer is
Premium Quality control Lean manufacturing Toyota Production System
Taking part in the Independent Clinical Project (ICP) for this class has been eye-opening‚ challenging‚ and fulfilling. The topic I chose involves implementing a measure that will help in the efforts toward decreasing the hospital readmissions of a specific patient population. The QSEN competency for my project is quality improvement (QSEN Institute‚ 2014). For this discussion‚ I will review my ICP‚ explain why I selected it‚ discuss my selected organization‚ and provide the proposed solution. The
Premium Health care Health care provider Patient
Operational Analysis and Quality Improvement Prof: Kelly Washington The goal to improve public health is continuously changing and has become more of a concern over the years after major events in history such as 9/11 and the BP oil spill in the Gulf. The article “Quality Improvement in Public Health: Lessons Learned from the Multi-State Learning Collaborative” emphasizes how important improvement and evaluation of programs‚ procedures and policies is. I found it interesting
Premium Public health Case study Health care
School Improvement Plan Report for Schafer Elem School School Name and District: Schafer Elem School/SD 45 DuPage County Grades Served: Current Adequate Yearly Progress (AYP) Status: Academic Early Warning Year 1 Analysis of State Report and Other Data: Does the SIP clearly identify the areas of weakness reflected in district‚ state‚ or national assessments or other data? Y Is it clear from the SIP what problems exist in the school? Y List and briefly describe the school’s weaknesses
Premium Education Elementary school
Gestão da Produção Case: Quality Parts Company List of Tables List of Illustrations 1) Introduction Quality Parts Company is an enterprise that supplies gizmos for a computer manufacturer. There are three products (X‚ Y‚ Z)‚ and basically all of them need the same machines‚ except for product Z which has milling as the first operation. The demand can range from one hundred and twenty five to one hundred and seventy five products per month
Premium Kanban
healthcare system‚ quality improvement efforts are essential to provide safe‚ effective and efficient care to patients. Since there are a plethora of healthcare facilities available for patients to choose from‚ the quality of care is a big factor in the success of a business (General business resources‚ n.d.). Therefore‚ quality improvement (QI) projects that follow the Institute of Medicine’s six domains of health care quality will be able to provide safe‚ equitable‚ high quality‚ effective‚ and well-timed
Premium Health care Health care provider Patient
Case Study: Quality Parts Company 1. Which of the changes being considered by the manager of Quality Parts Company are counter to the lean philosophy of the company? Lean production is a philosophy and a way of working involving eliminating all forms of waste (where waste is defined as anything that does not add value in the production process and supply chain). Many changes being considered by the manager are counter to lean philosophy. These are: Installing an automated ordering system to help
Premium Manufacturing Lean manufacturing Kanban
analysis‚ the possible errors and the potential negative incidents to patients can be minimized and reduced. Analyzing the clinical scenario of medication safety‚ Donabedian’s quality improvement model is adopted to analyze the process for proactive identification and management of risk as well as promote the healthcare quality and minimize the errors. It includes the three sequential components‚ namely structure‚ process and outcome. Structure is the resources available to provide
Premium Management Risk Risk management
Strategic Plan‚ Part I: Conceptualizing a Business BUS/475 Strategic Plan‚ Part I: Conceptualizing a Business Bell-Mart mission and a mission statement must is clear and succinct enough to signify its purpose and existence to its employees and customers. Bell-Mart evaluates how it will address its customer’s needs and how to differentiate its products and services to enhance its competitive advantage. A vision and a vision statement convey the type
Premium Customer service Customer Ethics
Strategic Plan‚ Part I: Conceptualizing a Business BUS/475 Strategic Plan‚ Part I: Conceptualizing a Business A successful strategic plan must be based on the company ’s mission‚ vision‚ and values. The purpose of this paper is to define a selected business‚ products‚ services‚ and customers by creating a mission statement. In addition‚ this paper contains a vision for the organization that demonstrate the expected future for the business‚ and it will define the company values considering important
Premium Customer Strategic planning Statements