Running head: QUALITY IMPROVEMENT PAPER Quality Improvement Paper Shellee D. Blue University of Phoenix MGT 449 May 5‚ 2008 A Description of the Chosen Process The process I chose that needs improvement in my organization is bookkeeping. We need to expand bookkeeping and create a department for it instead of just having one bookkeeper that is over loaded with all the work. An “As-Is” Flow Chart T The Relationship of the Process to the Organization’s Strategic Plan
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Contents Introduction and Orientation to the Topic 4 Report 5 Task 1 5 Defining Quality in Terms of Business 5 Evolution of Total Quality 5 Quality Management Approaches for Walmart 6 Deming’s approach 6 Juran’s Approach 6 Crosby’s approach 7 Similarities and differences among the Suggested Approaches 7 Similarities among Juran‚ Crosby and Deming’s approaches 7 The differences between Juran‚ Crosby and Deming’s approaches 7 Task 2 9 Customer satisfaction 9 Continuous Improvement 9
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TOTAL QUALITY MANAGEMENT Lecture I History of Quality During the early days of manufacturing‚ an operative’s work was inspected and a decision made whether to accept or reject it. As businesses became larger‚ so too did this role and full time inspection jobs were created. Accompanying the creation of inspection functions‚ other problems arose: • More technical problems occurred‚ requiring specialized skills‚ often not possessed by production workers • The inspectors lacked training • Inspectors
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responsible for ensuring that all processes‚ products and services offered comply fully with the expectations of customers. The so-called "quality controls" are the order of the day in different industries thus minimizing the losses that come when we could make a claim for defective product or service. The following provides an example of how practical quality control is essential in company. In the example provided in chapter 15 of book reading (Goestch‚ 2010) presents the status of status of certain
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UNITUNIT- I PRINCIPLES OF QUALITY MANAGEMENT 1 What you will know… know Definitions of Quality Theories of Deming‚ Moeller and Crosby Service d Product Quality S i and P d t Q lit Customer Orientation Evaluation of TQM- Inspection & QC TQMTQM System Human component Introduction t Si Si I t d ti to Six Sigma concepts. concepts. t 2 Definitions of Quality 1. 2. 2 3. 4. 4 5. "Quality is variability." Shewart "Quality is predictability." Quality predictability Deming “Conformance to requirements
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TOTAL QUALITY (TQ)- is a people focused management systems that aims continually lower real cost. TQ is a total system approach (not a separate area or program) and an integral part of high level strategy ; it works horizontally QUALITY There is no exact concept of quality because people view quality subjectively and in relation to differing criteria based on their individual roles in the production-marketing value chain . The meaning of quality profession grows and matures. A study that asked
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Total quality management or TQM is defined as a form of management that ensures that every element of the business is contributing to the overall total effort of a business of achieving the highest quality levels in the delivery of its products and services. This type of management’s goal is to assure that everything that is produced has meet very high standards. In this paper I will discuss the history of Total Quality Management‚ the philosophy of Total Quality Management (Fourteen Points)‚ and
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as a person who controls an organization or part of an organization. Today‚ big companies are searching high and low for a person who is qualified to be a good manager. A normal manager only takes the responsibility of leading and guiding his employees on a daily basis. However‚ a good manager ventures into opportunities and bring the best in others. In my opinion‚ a good manager should be implemented with a few certain qualities. First of all‚ a manager should have the quality of intelligence
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Identify one (real and existing) organization of your choice and embark on a research to understand the quality aspects of that organization and how you can improve the operations and bottom-line of that organization. Task 1 1.1 What are product‚ delivery process and services? Indentify and explain one definition that you will be using for this assignment. The company my chose is Burger King. Definition of product: A product is tangible with a physical form. Its design is to fit into a specific
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Quality‚ production times‚ distribution of items and final prices will brand you as a successful company‚ using some key management components can get you to that level. This concept paper is going to focus on production planning‚ developing a master production schedule‚ capacity planning‚ inventory management and total quality management. Each of the topics is crucial in materials management and whether the company is going to flourish or fall. The examples used are going to help bring an understanding
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