Part 1 You are so selfish. -1 pt. I feel upset when you act egocentric [This accuses the other person of egocentricity‚ which is a broad generalization. What specific action was the concern? ]because I feel like what I say doesn’t matter. Try this: I feel upset when you don’t remember what time we’re leaving because I feel what I say doesn’t matter. You don ’t understand a word I ’m saying. I feel angry when you do not appear to be listening effectively when I am talking because I want to have
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1 BUSINESS RESEARCH ETHICS BUSINESS RESEARCH ETHICS RES/351 January 15‚ 2014 Aruna Abeyakoon Business Research Ethics The ethics in the business of research does refer to the code of conduct that would be expected to be observed while conducting the research. The ethical conduct applies to both the organization and the individual researcher of the conducting research. Such ethical behavior must be included in the steps of the research
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Unit 1: Understanding Good Customer Service 1.1- Internal - Manager - Colleague - Suppliers External - Customs - People who buy from you 1.2- Expectations – To come with a good service on their dog - Satisfaction – To see their dog is happy and has a good cut - Connection – What they expected is what they got 1.3 – Characteristics – Requesting services
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1)Scope of CIM 2)Types of manufacture 1. continuous process industries These industries are easily controlled and automated and computers are widely used for process monitoring‚ control and optimization. 2. Mass production industries Industries manufacturing fasteners‚ integrated chips‚ automobiles etc. are all mass produced and are therefore specially designed and optimized to ensure automatic and cost effectiveness. 3. Batch production Large % of manufacturing industries
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Chapter 1 Review Questions. 1. Service is the manner in which you and other employees treat your customers and each other as you deliver your company’s deliverables. 2. In the past when many people worked on the farms‚ small artisan and business owner provide customer service to their neighbors. Many small towns and villages had their own blacksmith‚ general stores‚ barbershop‚ and similar service oriented establishments owned and operated by people living in the town. For people living in more
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Bock Investment Services Lisa started Bock Investment services in 1994 with the goal of making BIS the leading money market advisory service in Southern Carolina. To provide better service for her present clients and to attract new clients‚ she has developed a weekly newsletter. Lisa has been considering adding a new feature to the newsletter that will report the result of a weekly telephone survey of fund managers. To investigate the feasibility of offering this service and to determine what type
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Case 2-1 Absenteeism at ONO Inc. ONO is a large auto-supply company that does a large volume of business with only eleven employees. Absenteeism seems to have increased over the last two years and has had a significant effect on ONO. The information in the text shows that ONO had lost 539 employee labor-hours or 67.375 days to employee absenteeism last year. Because there are only eleven employees‚ this equals out to 6.125 missed days per employee. This is actually less than the United States
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historians would have laughed when asked for good historical material on those women. However‚ the Diary of Martha Maud Ballard gives us a detailed view of the time period in which those women lived‚ and how they played a part in it. Laurel Ulrich‚ a historian who painstakingly transcribed the diary‚ interpreted the lives of the people living around Martha Ballard‚ and Martha Ballard herself. Post-Revolutionary era frontier life was difficult on women. They could not make the same wages as men‚ midwifery
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complex conditions of modern business and increase in almost all aspects of services operation have compelled the management of every service industry to place emphasis on the efficient and effective method of presenting its service. The need for marketing in service industry cannot be overemphasized‚ the degree of marketing activities in a company depends on the size of the market. Traditionally‚ executives in service industries have not been market driven. They have lagged behind sellers of products
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health care is something that everyone is affected by‚ whether it is being provided or being needed. Because of its vast reach‚ it is important to have access to mental health care when needed; Providing that care is no simple task. The article ‘The Managed Care Approach to Health Care Blocks Access to Mental Health Treatment’ (2008) uses pathos‚ logos and ethos as methods of persuasion‚ respectively‚ they elicit: emotion‚ logic and authority. Combined in this situation to inform the audience of the
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