Final Exam _Marco Paredes MGT- 4610 TQM Prof. Castro 1- Identify and discuss the five key dimensions of service quality. Given an example of a service and describe how a customer may define quality along each of these dimensions. The SERVQUAL Instrument measures the five dimensions of Service Quality. These five dimensions are: tangibility‚ reliability‚ responsiveness‚ assurance and empathy. Tangibility Since services are tangible‚ customers derive their perception of service quality by comparing
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IT320 Final Exam Study Guide Ciscopress Textbook: (3) What do routers do? (19‚ 20) Crossover cable (14‚ 17) NVRAM (17) Location of router’s “running configuration” (14‚ 15‚ 17) Cisco IOS image stored where? (14‚ Table 1-3) Main use of Router internal hardware components: ROM (49) Show flash command (55) After a router completes POST‚ it loads what? (123) Command output description for: show cdp entry [device name] (154) Purpose of setting the router configuration
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Chontella Comprehensive Exam Jan‚ 2011 Research Methods Describe questionnaires‚ interviews‚ observational methods and case studies. What are the strengths and weaknesses of each? a. Compare and contrast qualitative research and quantitative research. b. What are the goals‚ advantages‚ and disadvantages of descriptive‚ correlational‚ and experimental designs? A questionnaire is a technique that used for collecting data in a survey. It is a series of questions to which
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C. illness can be explained in terms of biological disorder. D. all of the above Answer: C Feedback: Refer to page 11 7. Health psychologists typically are employed A. in academic settings‚ where they conduct research programs in health psychology. B. in industrial or occupational health settings. C. as clinicians who work with medical patients. D. all of the above. Answer: D Feedback: Refer to pages 13-14 8. The _______________ nervous system connects the central nervous system with
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What have you learned about Managing Organizational Change (MOC) and how are you going to apply MOC concepts to benefit your career? 1.0. Executive Summary Based on my time in class these last 7 weeks‚ I have learned a process that I never knew really existed. I have worked for several companies‚ large and small‚ in my lifetime and I have never really experienced an Organizational Change process like what has been introduced in this class. I felt that the information provided could be very useful
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Vocabulary Phenomenology: For Kelly‚ it is the focus on conscious experience related to objective reality Cognitive: It stresses how people view & think about reality Existential: It emphasizes choices about the present & future Humanistic: It emphasizes choices about the present & future Constructive Alternativism: The assumption that any one event is open to a variety of different interpretations. It is considered a philosophical position. There is no reality outside of our interpretation
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CHAPTER 4 David and Lilly Fernandez have determined their tax liability on their joint tax return to be $1‚740. They have made prepayments of $1‚100 and also have a child tax credit of $1‚000. What is the amount of their tax refund or taxes due? (1)Total tax$1‚740 (2)Child tax credit1‚000 (3)Prepayments1‚100 Tax refund $(360) Explanation: David and Lilly will receive a tax refund of $360 calculated as follows: Tax refund = $1‚740 − $1‚100 − $1‚000 = −$360 Prepayments are fully refundable
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Fall-2012 FINAL EXAM AGEC 424 (246 total points) Name___________________________ Date___________ You must show logically correct work‚ including calculator inputs and outputs for all problems to receive credit. Show signs on calculator inputs. Differentiate calculator outputs from inputs. Ratio | Industry median | AgBiz Inc. | Profit margin (PM = ROS) | 5% | 2.5% | Total Asset Turnover | 2 x | 4 x | Debt ratio (TL/TA) | 50% | 75% | DSO (also called ACP) | 25 days | 10 days | ITO
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TORTS FINAL EXAM OUTLINE INTENTIONAL TORTS 3 2. Battery 3 3. Assault 3 4. Intentional Infliction of Emotional Distress 3 5. False Imprisonment 4 6. Trespass 4 6.1. Trespass to Land 4 6.2. Trespass to Chattels 4 6.3. Conversion 4 AFFIRMATIVE DEFENSES 5 7. Consent (Privilege) 5 8. Self Defense (Privilege) 5 8.1. Self-Defense by Force Not Threatening Death or Serious Bodily Harm 5 8.2. Self-Defense by Force Threatening Death or Serious Bodily Harm
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CJUS Final Review 1. Know what the Fifth Amendment limits? Limitations on the exercise of governmental power or authority and prevent person from being tried twice for the same offense‚ testify against himself. 2. Sixth Amendment guarantees what? The Sixth Amendment guarantees the right to legal counsel at all significant stages of a criminal proceeding. 3. The eighth amendment bars what? U.S. constitutional amendment forbidding excessive bail‚ excessive fines‚ and cruel and unusual
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