De La Salle – College of St. Benilde SCHOOL OF MANAGEMENT AND INFORMATION TECHNOLOGY Career Development Program Course Code: PRODUMA Course Title: Production and Operations Management Course Description: Production and Operations Management deals with creating business decisions on production and service operations. Production and Operation is a technical core function of management. It involves decision making and creation of strategies that will help each organization in achieving its
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Introduction to Operations Management Learning Objectives * Define the term operations management * Identify the three major functional areas of organizations and describe how they interrelate * Compare and contrast service and manufacturing operations * Describe the operations function and the nature of the operations manager’s job * Differentiate between design and operation of production systems * Describe the key aspects of operations management
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area of: A) Marketing B) Finance C) Operations D) Distribution E) All of the above 2. Competitiveness doesn’t include: A) Productivity B) Effectiveness C) Profitability D) Operations Strategy E) Operations Management 3. Cost cutting in international operations can take place because of A) lower taxes and tariffs B) lower wage scales C) lower indirect costs D) less stringent regulations E) all of the above 4. Operations management involves continuous decision-making; hopefully
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Today’s world is constant and rapidly changing due to technology. There is always a new and improved way to do something. Technology is used in some form or fashion in every day life. Why not prepare our students to be efficient and better trained for jobs on this nearly computerized planet? There are already so many jobs that have been replaced by computers and robots. Why not let our students contribute to this technical age? Many argue that technology enables us as humans‚ and make us lazy. While
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QUESTION 1 The issues with poor customer service‚ resulting in customer complaints that come from a wide range of aspects about the centre and its staff are causing concern. You need to understand why it is happening and where the problems occur. Current complaints are pointers to the problems‚ but don’t give the required detail. Present your plan which details complaints‚ assists in identifying problems and how to find a solution to increase customer satisfaction. The Northstar HyperMall is
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Contents Introduction 1 1. Key challenges that have become very significant to IKEA managers with regard to operations management 1.1 Changing Technologies 1.2 Continued Globalization of Markets 1.3 Changing Customer Expectations 1.4 Changing Job Designs 1.5 Quality Management 1.6 Global Manufacturing 3 3 4 5 6 6 7 2. Areas of operations management likely to to have the most impact on the success of IKEA
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Management trends come and go. They are good or bad depending on many variables: industry; company culture; education level of workers; existing contracts and laws; etc. Mostly‚ however‚ they are good or bad depending on how well they are applied. You know the names of the most recent batch. We have all been impacted‚ in one way or another‚ by downsizing‚ re-engineering‚ restructuring‚ delayering and so on. Re-engineering is a solid business management tool‚ but applied incorrectly it can cause
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Question 1 DEFINE OPERATIONS MANAGEMENT AND DISCUSS ITS ESSENTIAL FEATURES AND THE IMPORTANCE/BENEFITS OF OPERATION PRIORITIES Introduction: Every organization is in business because it has products‚ services and in some cases a combination of the two (i.e. product and service)‚ that it offers customers as a solution to a particular need or want they have. This implies that‚ the very core business of every organization is to get these products and services readily available to customers‚ through
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OPERATION MANAGEMENT Question 1 Briefly explain the activities in Operation Management. Operations management refers to the activities‚ decisions and responsibilities of managing the resources which are dedicated to the production and delivery of products and services.The part of an organisation that is responsible for this activity is called the operations function and every organisation has one as delivery of a product and/or service is the reason for existence. Operations managers are the people
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OMN401M - Operations Management Iv Duration: Year module NQF Level - 7 Credits - 24 Purpose: This module is intended to qualify the student/s as operations management practitioners and graduates at B Tech level. It empower the student with a more critical and intensive approach in solving the problems in the market place. It does provide the learner with skills to do research in order to enable them to do structured investigations before taking certain discussions. It is also intended to benchmark
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