CUSTOMER SATISFACTION IN INDIAN BANKING SECTOR By‚ Sushanta Chakraborty PGDM 1st year‚ SEC B Roll No. 57 INTODUCTION Business need to attract and establish a customer market and would need to retain it through satisfaction. That is the key to its business performance (Johnson et al. 2000). In order to attain this goal‚ a company should have a high satisfaction rate from its clients. The increasing competition
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Marijuana & Banking An insight on the banking and legality issues facing this new industry Jake Clawson April 2014 Table of Contents Introduction ..................................................................................... 2 Description of Current Situation ................................................... 2 Other Proposed Solutions............................................................... 3 Research Plan ...........................................................
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India has been of recent origin. Asia Pacific’s vast population‚ combined with high savings rates‚ explosive economic growth‚ and underdeveloped retail banking services‚ provide the most significant growth opportunities for banks. Banks will have to serve the retail banking segment effectively in order to utilize the growth opportunity. Banking strategies are presently undergoing various transformations‚ as the overall scenario has changed over the last couple of years. Till the recent past‚ most
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Industry News | News on RBI timesofindia.indiatimes.com‚ May 22‚ 2013 Barclays sees more aggressive RBI in cutting rates‚ but slower growth in FY14 The rate of inflation‚ which is falling faster than what was expected even a few months ago‚ has prompted Barclays India to raise the quantum of RBI’s rate cut to 75 basis points (100 basis points = 1 percentage point) in 2013‚ from just 25 bps earlier. However‚ the economists and researchers at Barclays have also cut its economic growth target
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Innovations in Customer Services in Indian Banking Sector Satisfied customers are the best guarantee for the stability and growth. Customers will be satisfied only when the banks provide the customized and innovative products and services at responsible cost. This article focuses on the kind of services provided by developed countries and level of innovative services provided by Indian banks. Many innovative services are currently available from Indian banks like E-Banking‚ ATMs‚ Anywhere Banking
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INTRODUCTION TO INDIAN BANKING INDUSTRY Banking in India originated in the last decades of the 18th century. The first banks were The General Bank of India‚ which started in 1786‚ and Bank of Hindustan‚ which started in 1770; both are now defunct. The oldest bank in existence in India is the State Bank of India‚ which originated in the Bank of Calcutta in June 1806‚ which almost immediately became theBank of Bengal. This was one of the three presidency banks‚ the other two being the Bank of Bombay
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The Swiss Banking Industry The Swiss banking industry has been around for more than 250 years‚ making it the cornerstone of the financial sphere. It has however been rapidly changing in the recent years‚ influenced by the latest financial crisis‚ and numerous tax evasion scandals. It has had to change its economic and regulatory conditions as the country’s authorities‚ as well as foreign authorities are demanding for a change in practices. This‚ in turn‚ has put the industry in the spotlight possibly
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I have been working in the banking industry for over fifteen years. Nowadays‚ the banking industry has changed so much in comparison to the banking industry a decade ago. Technological advances have revolutionized people’s banking habits. Advance technology has given people more options than just coming in physically into the bank to conduct account transactions. In this paper‚ I will compare banking in the past versus banking today and how technology has played such an enormous role in creating
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Competition in the Australian Banking Industry (2006-2012) Table of Contents Title Page ---------------------------------------------------------------------- 1 Table of Contents -------------------------------------------------------------2 Executive Summary ----------------------------------------------------------4 1. Introduction-----------------------------------------------------------------5 1.1 Australian Banking Industry 1.1.1 Major Banks / Four
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SWOT OF THE BANKING INDUSTRY Strength of the Indian banking industry lies in its asset quality‚ growth and profitability over its global peers over the last few years. The banking index has grown at a compounded annual rate of over 51 percent since April 2001 as compared to a 27 percent growth in the market index for the same period. Geographical reach and market penetration have expanded at a very fast pace over the past few years. Customer base is constantly growing. High capital inflows have
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