innovative ways to use its customer data to improve its business performance and how to better serve clients. The CRM data system developed by RBC could capture millions of daily client transactions; the final goal is to serve the customer at the individual level. This RBC’s vision was confirmed by a study realized in 1997 which revealed that customers wanted banking where they were: Well understood‚ their needs anticipated and their business was valued. In this Environment‚ mass marketing to huge
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Harvard Business Case: Ducati Introduction After the introduction of Federico Minoli‚ Ducati has transformed from a company on the verge of bankruptcy into one of the most profitable motorcycle manufacturers in the world. But this is not enough for Minoli‚ who currently considers entering the Harley Davidson niche: introducing a Ducati cruiser. However‚ according to the analysis below – prepared using some basic strategic questions - this would not be a very wise
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SKYPE Student Number: 10012274 Executive Summary This report provides an analysis and evaluation on defining Skype’s core business following eBay’s sale of the business. Methods of analysis include an external analysis compromising of consumer and competitor analysis as well as an internal SWOT analysis. The research draws attention to the fact that while Skype has the ability to reach critical user mass‚ it finds itself in a situation where it is no longer serving the needs of an e-commerce
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6 Global Business Today 6e by Charles W.L. Hill Chapter 1 Globalization Introduction In the world economy today‚ we see • fewer self-contained national economies with high barriers to cross-border trade and investment • a more integrated global economic system with lower barriers to trade and investment • about $4 trillion in foreign exchange transactions taking place everyday • (in 2012) over $18.2 trillion of goods and some $3.5 trillion of services being sold across
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Ameritrade - Harvard Case Study Background: Ameritrade Holding Corporation is securities brokerage services and technology-based financial services firm from the United States. The company was founded in 1971 and is headquartered in Omaha‚ Nebraska. “Ameritrade MERITRADE for self-directed retail investors; TD AMERITRADE Institutional that provides brokerage and custody services; trading platforms that enables research and analysis; a suite of education products and services for stock‚
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the submission. Problem definition‚ objective statement‚ analytical rigour and innovative approach have also been taken into account during evaluation. 2. Maximum team size is limited to two members from the same participation group. 3. Entries (Case analysis including Annexures) should not exceed a limit of 1000 words (excluding cover page). This will be taken into consideration during evaluation. 4. Mention the Team No. in the header – eg. “Team No. 136” in the header‚ such that it appears
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Confronting Unilever‚ Nestle and Procter&Gamble cash flow ratios (Main graph) Confronting the Unilever cash flow to sales ratios in the last three years with the same ratios of Nestle and Procter&Gamble gives several interesting points. (A) The constant relevant gap with Procter&Gamble is due both for the P&G’s superior gross margin‚ due to lower costs of goods sold‚ which leads to better net profits‚ and the advantages of to the generally accepted accounting principles (G.A.A.P.) used in
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Introduction 2 Business Opportunity 2 Country Analysis 3 SWOT Analysis 10 Product Concept 10 Competition 12 Financial Sources 14 Information Sources 16 Business and Political Risks 16 Entry Strategy 17 Marketing Strategy 18 Financial Results 20 Business Success 21 Exit Strategy 22 Conclusion 23 Executive Summary Global Connections’ mission is to be known for connecting the world to the Internet. Brazil needs to be connected and Global Connections is
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any database in the OCLS written by either of these individuals. Here is my submission based on the only article by that title I was able to locate from the Harvard Business Review. Article Summary: In the article “It’s not “unprofessional” to gossip at work” published for Idea Watch’s Defend Your Research series for the Harvard Business Review‚ Giuseppe “Joe” Labianca defended the research findings he achieved in a study of a branch of a U.S. company regarding gossip. Labianca conducted this
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It could be said that teamwork cannot exist without good communication. The will of the people is another core principle to getting chaos and complexity to work. People’s motivation was referenced by Global Aviation Maintenance and Global Aviation Technologies‚ Ohio National Financial Services‚ United States Army Special Operations Command and the United States Navy Recruiting Command (USNRC). On the other hand the United States Army Special Operations Command (USASOC) instills a strong since
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