2. What procedural dimension of McDonald did wrong in this issue ? We can find four procedural dimension that McDonald hadn’t give a good solution of this issue. They are Timeliness‚ Organization and Supervision‚ Customer Feedback‚ Communication. 2.1 Timeliness Quality service involves timing – the time it takes the product or service to get to each customer. Efficient service is speedy‚ but proper timing has to go beyond promptness to providing service when customers are ready for it. In
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Writing: Sample answer – End a contract Angus MacDonald Orion Plc 700 Sauchiehall Street Glasgow G1 4FR 29 July 200_ Dear Mr. MacDonald‚ After lengthy discussion with my colleagues‚ I am writing to let you know that we intend to terminate our call centre contract with you. We have conducted a survey which shows that our customers are not satisfied with the service. 79% of them say that your agents do not answer the phone promptly. 45% say that your agents do not have all information
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E-mail to an old friend Hi Jenny! Do you remember me?? I couldn’t believe my eyes when I saw your name on the friends reunited website and I also can’t believe that it have been 22 years since we graduated from Lasalle!! How are things with you? I really hope you are well. That time you said you will go to Paris for your further studies‚ but unfortunately‚ we lost contact after that... You told me you have your ambitions to run your own business on Fashion when you finished
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using email to attract new customers and keep previous ones up to date on product changes‚ information sales etc. This helps a work group to communicate to each other affectively and easily keeping all party’s up to date. The advantages of email in business can be seen in small and large organizations. Due to the fast speed of the Internet this allows businesses to work at a faster pace and communicate more effectively. Decreased cost and speed is some of the business advantages of using email. A
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mechanisms‚ distributive‚ procedural‚ and interactional justice. Distributive justice is the equality of how people are treated in terms of reward or what is received from resources. Procedural justice is what is used to allot decisions through impartiality. Interactional justice is the quality of treatment received through methods that are employed. (Kreitner‚ & Kinicki‚ 2013‚ p. 215‚216). The organization in which the writer works there is always some type of procedural justice taking place. A few
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for Transgender Equality. 2014). This has been enforced in places of employment by the ‘Title VII of the Civil Rights Act of 1964’. This legally binding act prohibits sex discrimination in employment and applies to any employer with at least 15 employees. As any discrimination against transgender employee is not tolerated‚ complaints of anti-transgender job discrimination anywhere in the country can be filed with the EEOC (National Centre for Transgender Equality.
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1. Introduction After candidates recruited by the company‚ the human resource supervisor should face a very important problem‚ that how to motivate the employees to improve the integrate quality and work positivity. Motivational technique is one of the most effective ways. While motivation techniques are not difficult to master‚ they are often neglected‚ but it does not have to be that way (Weiss‚ 2011). The advance of motivation theories made human resource management entered a higher phase
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Rights of Employees CONTENTS Introduction 1. Workers and employees 2. Length of service 3. Contracts of employment 4. Written statement of terms 5. Statutory procedures and the LRA Code of Practice 6. Wages 7. Hours‚ holidays and rest breaks 8. Sunday working 9. Time off provisions 10. Maternity‚ paternity and adoption 11. Part time workers 12. Fixed term employees 13. Discrimination 14. Whistleblowing 15. Employment protection in health and safety
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manager to use motivation to drive its employees to accomplish acts which they normally would not have done. The study of motivation helps managers understand what prompts people to initiate action‚ what influences their choice of action‚ and why they persist in their action over time (Daft and Marcic 444). Over the years many theorist have studied the human condition of motivation‚ and learned various techniques to help managers figure out what makes employees seek to attain higher knowledge‚ wealth
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month‚ causing Davis extreme difficulty in workforce scheduling. Recently Davis started hiring temporary workers supplied by WorkForce Unlimited‚ a company that specializes in providing temporary employees for firms in the greater Atlanta area. WorkForce Unlimited offered to provide temporary employees under three contract options that differ in terms of the length of employment and the cost. The three options are summarized: Option Length of Employment Cost 1 One month
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