Nordstrom ’s vs. Macy ’s Future Challenges Historically speaking‚ Canada has never been a great market for American retailers. The Canadian dollar was weak‚ costs were higher‚ and with limited real estate development‚ it was difficult to find space. Not anymore‚ now the door to Canada is opening wider than ever thanks to a stronger Canadian dollar‚ a relatively robust economy‚ and a loosening of the commercial real estate market‚ in part because of the downsizing of some longtime retailers like
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The famous Nordstrom Inc. started in 1901 from humble beginnings of John W. Nordstrom who invested his stakes previously acquired from the Alaska gold rush into a small shoe store in Seattle‚ Washington‚ and the rest is history. In present time‚ Nordstrom is one of the nation’s leading fashion retailers; build by a family of employees with a strong focus on quality‚ value‚ selection‚ and service. In 2003‚ the family-owned retailer had expanded to 180 outlets‚ 27 chains‚ which tailed close to $6.5
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Financial Statement Analysis: Macy’s Inc. vs. Nordstrom‚ Inc. MACY’S‚ INC. a. Macy’s‚ Inc. is a retail organization operating retail stores and Internet websites under two brands (Macy’s and Bloomingdale’s) that sell a wide range of merchandise‚ including men’s‚ women’s and children’s apparel and accessories‚ cosmetics‚ home furnishings and other consumer goods. Macy’s’ competitors include other middle priced-ranged department stores including Nordstrom‚ Bed Bath & Beyond‚ Belk‚ Bon Ton‚ Burlington
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ASSIGNMENT #2 “NORDSTROM: HOW TO SUCCEED BY SELLING JUST ONE SHOE” BY ALLEN WHITE May 18‚ 2011 Professor Ingrid Romer Owings Mills‚ MD Identify the type of retailer that Nordstrom’s is classified as. Describe the characteristics it shares with other retailers of this type. Nordstrom would be classified as an upscale department store chain. Nordstrom is known as a fashionable‚ expensive retailer department store chain which houses several departments under one roof. Nordstrom shares the
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Balance Scorecard Study performance measurement in companies whose intangible assets played a central role in value creation. Interest in measurement for driving performance improvements Nordstrom: meets the needs of (Customer relationships and solution rather than price sensitivity.) Goal: obtain desired customer outcomes‚ such as acquire‚ satisfy‚ and retain targeted customers‚ and to build the share of their spending done with the company. Objectives in the learning and growth perspective
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In addition to restructuring the performance measurement and incentive compensation systems to more intrinsically-motivated approaches‚ Nordstrom should consider offering career development and educational opportunities to its sales associates. For example‚ employees could benefit greatly from classes that will benefit their career development and keep them engaged beyond their day-to-day job responsibilities (i.e. courses could cover topics such as sales techniques or finance). A day-on-the-job
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study looking at Nordstrom and how they handled unrest concerning their system of compensation. My initial reaction was of distaste for Nordstrom. Here was a company caught in the past‚ pitting employees against each other through a system based on implied prerogatives‚ without clear goals or documented methodology. Employees were forced to understand‚ against intuition and common sense‚ when they were supposed to leave off certain hours from their time card. Granted‚ Nordstrom couldn’t enforce this
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For my research‚ I chose to compare Nordstrom and Walmart since they seem to be catering to different spectrums of class dynamic. I decide to do my research over the weekend where majority of individuals have days off work. I also did not want my choice of clothing to affect the outcome of my observation and interactions among those in the store. Therefore‚ I wore a dressy blouse with black pants to fit the model of their clientele in Norstrom and comfortable clothes such as; a red tee shirt and
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Through customer relationship management programs‚ retailers can know their customers’ preferences‚ behavior and preferred products. For example‚ major department stores such as Neiman marcus‚ Nordstrom and Saks Fifth Avenue encourage their customer to sign up a free account for newsletter. The retails will save the customer’s preference and shopping habits with website searches. They will offer products and secret sales based on customers’ shopping
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stereotypes among others will succeed or disorientate the approach and will end up with no correct personality description which will mislead you into wrong conclusions. 2. Can a friendly‚ customer-oriented attitude be developed in person? Can Nordstrom “train” employees to prioritize making customer happy‚ or it is purely a matter of personality? Yes it can be developed in a person‚ but it would depend on its personality how this skill will shine and if this value will be enacted. Something
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