and authority are closely related but theoretically different concepts (Faeth 2004). The exercise of power is legitimated through authority (Weber 1947) and Weber was the first to develop a systematic version of these terms as keystone of his social theory. Lewin (1941) developed the study of leadership by introducing the concept of social power in terms of the differential between interpersonal force and resistance. French and Raven described five sources of power namely reward power‚ coercive power
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Stewardship theory has its roots in psychology and sociology and was designed for researchers to examine situations in which executives as stewards are motivated to act in the best interests of their principals (Donaldson & Davis‚ 1989‚ 1991). In stewardship theory‚ the model of man is based on a steward whose behavior is ordered such that proorganizational‚ coUectivistic behaviors have higher utility than individualistic‚ self:serving behaviors. Given a choice between self-serving behavior
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Call Center At-Home Agent Best Practices Essential tools for managing employee performance‚ service quality and the customer experience Sponsored by Call Center At-Home Agent Best Practices Essential tools for managing performance‚ service quality and the customer experience Table of Contents Executive Summary .......................................................................................................... 1 Value Proposition ................................................
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School: “Modern” Structural Organization Theory (197) Time Line: post World War II. “Modern” structuralists are grounded in the thinking of Fayol‚ Taylor‚ GulickA‚ and Weber‚ and their underlying tenets are quite similar: Organizational efficiency is the essence of organizational rationality‚ and the goal rationality is to increase the production of wealth in terms of real goods and services. Dominant Model‚ Metaphor‚ Underlying Assumptions: 1. Organizations are rational institutions
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Agency theory relative to corporate governance assumes a two-tier form of firm control: managers and owners. Agency theory holds that there will be some friction and mistrust between these two groups. The basic structure of the corporation‚ therefore‚ is the web of contractual relations among different interest groups with a stake in the company. In general‚ there are three sets of interest groups within the firm. Managers‚ stockholders and creditors (such as banks). Stockholders often have conflicts
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homogeneity across cultures. The theory of relative face orientation We have discussed that Brown and Levinson’s (1987) face-saving politeness theory has been undermined for its inability to be applied universally. In surveying recent studies in cross-cultural communication‚ Mao (1994) mentions Janney and Arndt (1993)‚ who characterise it as idealistic‚ culturally biased‚ and lacking objective empirical evidence for the evaluation of their politeness universals. Instead of a theory centered on universals
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GRAMMAR COMPETENCE ASSESSMENT OF CALL CENTER AGENTS AS PERCEIVED BY SELECTED BPO SUPERVISORS IN CAVITE: A BASIS FOR AN INTENSIVEENGLISH GRAMMAR TRAINING PROGRAM Undergraduate Thesis Submitted to the Faculty of the College of Economics‚ Management and Development Studies Cavite State University Indang‚Cavite In partial fulfillment of the requirement for the degree Bachelor of Science in Business Management Elger C. Bataller Remevil P. Caguitla April 2015 GRAMMAR
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section you wish to be ignored by the examiner. 4. Return all exam papers and scripts upon completion of the exam including any workings Question 1 (20 marks) Applying agency theory‚ positive accounting theory focused on the agency relationships between principals and agents. Positive accounting theory proposed that agents have incentives to enter various contracts. Firms themselves were considered as a nexus of contracts between many self interested individuals. The contractual arrangements are
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Prescriptive Theory and Descriptive Theory 3 Economic Theory 4 Decision Usefulness Theory 5 Critical Accounting Theory and Critical Theory 6 System-Oriented Theories 7 Open System Theories 8 Behavioral Decision Theory 9 Legitimacy Theory 10 Political Economy Theory 11 Institutional Theory 12 Stakeholder Theory 13 Agency Theory 14 Normative Theory 15 Public Interest Theory 16 Capture Theory 17 Economic Interest Theory/Private Interest Theory 17 Positive
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in many organization systems. The different uses of this word is dependent on the systems being chartered and organized. Nowadays‚ complexity theory is at the center of what systems are today and it is attached with the concept that a system is more than a set of machines. Regarding complexity theory‚ Margarita Mayoral (2012) stated that “Complexity theory enables the identification‚ characterization‚ and comparison of the structure and dynamics of many types of natural and artificial systems‚ and
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