resource? Staff Customers Incorrect 2 MGT370-Ch1-023 a) MC1 What other names may be given to an operations manager? All of these All of these Correct 3 MGT370-Ch1-026 a) MC1 Which of the following is true of effective operations? All of these All of these Correct 4 MGT370-Ch1-030 a) MC1 Resources within an operation that are not immediately evident‚ such as relationships with suppliers‚ are called: Intangible resources Transient
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Lesson 1. What is Operations Management –Management of the conversion process which transforms inputs such as raw material and labor into outputs in the form of finished goods and services. Historical Development of O.M • Prior to 1900 –Cottage industry produced custom-made goods. –Watt’s steam engine in 1785. –Whitney’s standardized gun parts in 1801. –Industrial Revolution began at mid-century. • Scientific Management (Frederick W. Taylor) –Systematic approach to increasing worker productivity
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‘The Big Day’ Wedding Planners Who we are? We are a team of dynamic young leaders with the ability to fulfil the requirements of the assigned roles using creative interactions and inputs. The individuals of the team can raise up to the demands of the real life situations with critical evaluation and required changes. The experience from various fields and business environments ensures the versatility of the team at the same time the ability to follow the objectives in the defined structure
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Production and Operation Management Chapter One: an introduction What do we mean by POM? POM is the management of operation system within the organization‚ which converts inputs into the organization’s products and services. Discuss the relationship between POM and other organization’s functions? Three basic functions in a typical business organization: - Finance - marketing - production operations The production operations integrates with marketing and finance to accomplish
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Introduction Enhance the customer services has been widely discussed and a wealth of concepts is at hand . Customer service is an integral part of our job and should not be seen as an extension of it . “Excellent customer service is the process by which your organization delivers its services or products in a way that allows the customer to access them in the most efficient ‚ fair ‚ cost effective and humanly satisfying and pleasurable manner possible .” (Vermeulen 2003) A company’s the most important
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served on honorary basis. The Club operated on an annual budget of over RM10 million. The operation of the Club was complex. It employed a work force of more than hundred persons to run the day-to-day activities. The work force was headed by the General Manager (GM). Under him there were 11 functional departmental managers or executives. The departments were finance‚ food and beverages (F&B)‚ golf operation‚ course maintenance‚ membership‚ administration & human resources‚ support service‚ marketing
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Chapter 1 Introduction to Operations Management Adding Value by Improving Operations Management Better management of a company’s operations can add substantial value to the company by improving its competitiveness and long-term profitability. Poor operations decisions can hurt a company’s competitive position and increase its costs on the other hand; good operations decisions can improve the value of the company by increasing profitability and growth. Operations management is an important
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The Nazi-Soviet Non-Aggression Pact was a strategic agreement between Germany and the Soviet Union. On August 14‚ 1939‚ Soviet Foreign Minister‚ Vyacheslav Molotov met with the Nazi foreign minister‚ Joachim von Ribbentrop in Moscow to discuss and arrange this pact. Nine days later the Nazi Soviet Non-Aggression Pact was signed. Briefly‚ the Nazi-Soviet Non-Aggression Pact stated that both countries would not attack one another neither individually or in collaboration with other powers and that
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INTRODUCTION Production is a formal activity that adds value to goods and services‚ including creation‚ transport‚ and warehousing until used. Production is an organized process with specific goals. It implies the creation of a utility or services. Operation is that part of as organization‚ which is concerned with the transformation of a range of inputs into the required output (services) having the requisite quality level. Production function is ‘the part of an organisation‚ which is concerned with
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ethic‚ efficiency‚ and elimination of waste and standardized best practices. * Taylor and the Gilbreths introduced studies and methods of measuring worker productivity‚ including time studies and motion studies‚ which are still used today in operations and management. * Taylorism Scientific management; a theory of management of the early 20th century that analyzed workflows in order to improve efficiency. * Time studies Created by Frederick Winslow Taylor; time studies break down each
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