HBS 9-501-050 Customer Value Measurement at Nortel Networks ’’ Optical Networks Division Nortel Networks was a global player in telephony‚ data and wireless and wireline Internet solutions. Maureen Conroy and Nathalie Sauve‚ members of the Customer Value Management (CVM) Team at Nortel Networks Optical Networks‚ must recommend one of three customer value measurement methodologies to ON President Greg Mumford. In December of 1997‚ ON took a “right-angle turn” ’’ innovative cultural‚ operational
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(Revised Unit 1 from English for Managers by E.Tikhova and E.Tolstikova) WARM-UP POINT Divide the following styles of behaviour into pairs of opposites: a. being group oriented b. being cautious and careful c. being decisive and able to take rapid individual decisions d. being individualistic e. being assertive‚ authoritative‚ ruthless and competitive f. being happy to take risks g. being good at listening and sensitive to other people’s feelings h. being
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HBS- Airborne Express Background Information Seattle based Airborne Express was the third largest express mail business in the 1990s. The product of two specialist airfreight carriers‚ Airborne Express began operations in 1968 and targeted businesses requiring regular‚ high-volume shipments of urgent items. Airborne maintained low cost operations by focusing on efficiency. We discuss how the express mail industry evolved throughout the 1990s and what Airborne did to remain competitive. How and
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Precision Consulting will help CanGo with an actionable market strategy. Every detail has been recommended on how CanGo should plan moving forward to take this company to the next level. Our team has put together a strategic plan to provide CanGo with system options that will improve their business work and operations. Every business should have ethics and social responsibility. CanGo should know the difference between right and wrong. Many businesses just want to make money‚ but this should not
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Case Analysis: Colgate Precision Prepared for Instructor University Prepared by Student University October 19‚ 2011 INTRODUCTION Colgate-Palmolive has been researching and developing a superior toothbrush‚ the Colgate Precision‚ and as the Precision Product Manager I have overseen the development of the Precision from start to finish. We have been developing a technical innovation in the toothbrush industry‚ and with the product’s launch pending there have been several factors
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Precision Instruments Case Study 1. What are the different sources of Precision Instruments’ problems? After much success and high profits in their former location‚ Precision Instruments decided to move into a new‚ more luxurious location. Harold‚ who had committed the most capital during Precision’s startup‚ had developed excellent relationships with the workers‚ and always was a source of encouragement to them‚ retired. All of this‚ combined with the new building’s expenses and a downturn in
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Precision describes the closeness of results that have been obtained in exactly the same way while accuracy indicates the closeness of the measurement to its true value. This experiment was used to determine the accuracy and precision of different volumetric measuring devices‚ as well as determining the density of an unknown metal. This lab was to help understand the application to volumetric measurements. Part 1: First‚ the next-to-smallest beaker was cleaned‚ dried‚ and weighed on the scale
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stroke. I chose to deal with my father. In this case I think I used more of my Precision learning pattern‚ because I kept telling myself that I would have time to get my assignments done when I got home. But that was not the case‚ my body and brain was so exhausted that I could not even begin to tell you how I drove an hour to get home it was all a huge blur. I Cassie’s situation she was really trapped in the Precision learning pattern. She had a schedule to help her get her work done but when it
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HBS Case: AQUALISA QUARTZ – SIMPLY A BETTER SHOWER. 1. (A) After spending 5.8 million developing the Quartz‚ the product is definitely worth the investment because (1) The Quartz is the product that answer directly to the customer needs and wants. Most consumers need and want the product that can fix the problems – poor pressure‚ fluctuations in pressure and tolerance in using. (2) Choosing a shower brand depends mostly on which brand plumbers are familiar to so with new technology of the
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Worldwide Rail Market Cologne‚ October 2003 Maria Leenen Mark Döing Karl Strang Nicolas Wille © SCI Verkehr GmbH‚ Cologne Office Phone (+49-221) 931 78-0 · Fax (+49-221) 931 78-78 www.sci.de 2 Contents 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 2 Methodology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 3
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