IMPLEMENTATION OF TOTAL QUALITY MANANGEMENT IN VODAFONE TELECOMMUNICATION COMPANY TABLE OF CONTENT 1. INTRODUCTION TO TQM 2. NEEDS OF TQM 3. IMPLEMENTATION OF TQM BY VODAFONE A. INTRODUCTION TO THE COMPANY B. CHARACTERISTICS C. ADVANTAGES D. PROBLEMS 4. CHANGES IN ORGANIZATION 5. ROLE OF TOP MANAGEMENT 6. MEASURING THE PROGRESS 7. FUNCTIONS PROVIDED BY THE TQM CONSULTANT 8. OPERATIONS 9. EMPOWERING/ MOTIVATING
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Introduction to the Company Vodafone is a leading telecom player in the UK and other parts of the world including India. The products and services they provide are of high quality and high standards and the market they are operating is highly competitive. The nature of competition requires the management of the company to have a strategic clarity and all the business operations should be working in same direction. Their service portfolio includes mobile phone connection including 2G and 3G networks
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This report will be about The Pestel Analysis of the Vodafone. Vodafone is a British telecommunications network company and has a market value of about 86 billion pounds. It is headquartered in Newbury‚ Berkshire‚ England. Vodafone is the second-largest mobile telecommunications company after China mobile. Over 400 million customers use Vodafone services in more than 30 countries around the globe. They chose Vodafone services because Vodafone Company stands for a good value‚ great coverage and excellent
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Task 01 In this case of strategy formulation for a selected organization‚ I have selected Vodafone Group PLC which is the world ’s leading mobile telecommunications company‚ with a significant presence in Europe‚ the Middle East‚ Africa‚ Asia Pacific and the United States through the Company ’s subsidiary undertakings‚ joint ventures‚ associated undertakings and investments. At 30 June 2010‚ based on the registered customers of mobile telecommunications ventures in which it had ownership interests
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Positioning is the place where someone or something is‚ especially in relation to other objects and places. In marketing‚ positioning has come to mean the process by which marketers try to create an image or identity in the minds of their target market for its product‚ brand‚ or organization.(Wikipedia‚2012) However‚ it is important for the contemporary age‚ whichever aspect is in life. By looking at marketing segmentation‚ marketing targeting and marketing positioning from DOVE® Chocolate which
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Vodafone case study Vodafone improves customer acquisition and retention with Accelerated Intelligence™ Overview The UK mobile telecommunications market is one of the most competitive in the world and‚ as a consequence‚ customer attrition or ’churn’ is high. In 2005‚ as part of a strategy to build on its market leadership‚ Vodafone UK began the quest for a competitor intelligence tool that would help its sales advisors reduce customer attrition and secure new sales. Vodafone wanted a service that
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Abstract Vodafone is the largest international mobile telecommunications company in the world. Vodafone has its headquarters in the UK. This paper focuses on what Vodafone had to consider in concerns to entering the Egyptian market in 1998. “Vodafone’s corporate growth strategy is to use the technical and managerial expertise of the parent company to enter markets and leverage this knowledge in its subsidiaries. A major Vodafone corporate goal is to be the market leader in each market it serves”
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a paper on | Marketing Strategy for | Vodafone | | [Type the author name] | [Pick the date] | | Table of Contents 1. Executive Summary: 3 2. Introduction to Topic: 3 3. Situation Analysis: 4 2.1. SWOT Analysis: 4 2.1.1. Strengths: 4 2.1.2. Weaknesses: 5 2.1.3. Opportunities: 5 2.1.4. Threats: 6 2.2. PESTLE Analysis: 7 2.2.1. Political Factors: 7 2.2.2. Economic Factors: 8 2.2.3. Sociological Factors: 8 2.2.4. Technological Factors: 8 2.2.5. Legal Factors: 8 2.2.6. Environmental
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POSITIONING STRATEGY POSITIONING Creating a unique and distinctive image for a brand relative to the competition Brand should be perceived as different from competitors by consumers EFFECTIVE POSITIONING Meaningful to consumers Credible/believable Unique to your brand Durable over time FOCUS OF POSITIONING Attributes and benefits of the product Competition Product user Product use or application Product class Cultural symbols Jet Blue Airways Focus on the benefits of Jet Blue
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VODAFONE STP ANALYSIS STP Segmentation: Vodafone segments its target users by Income‚ Age‚ Service usage‚ Nature of customer‚ life of the service and geographical condition. Income Age: Vodafone segments its end users by segmenting them into “youth” and “adults”. It further categorizes these as college going kids‚ those that have just entered the corporate world and older adults. Service Usage: Vodafone segments its target consumers /users by the kind of service they are looking for. They
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