After-sales services: A rising revenue model? Posted On May 16th‚ 2009 By Srabani Sen When Sinee Electronics shifted base from Thane to Delhi‚ it installed 16 UPS and four inverters to run its office. A popular brand‚ which provided both UPS and inverters‚ was very prompt in delivering the products and installing them. Not only that‚ the two servicemen who had visited the site to install the machines‚ spent a full day in explaining the On the other hand‚ good customer service often isn’t good
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Phoenix Material Thomas Money Service Inc. Scenario Thomas Money Service Inc. has been in business since 1940. It started out as a consumer finance company granting small loans for household needs. Over the following 5 years‚ the company expanded its services by issuing business loans‚ business acquisition financing‚ and commercial real estate loans. In 1946‚ the decision was made to branch out into equipment financing. A subsidiary named Future Growth Inc. (FGI) was established. This
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Case : Audio Duplication Service‚ Inc. 1. Why are ADS ’s customer ’s moving toward VMI arrangements ? Record companies are adopting VMI agreements because the national retailers are pressuring them to manage their own supply of cds ‚ tapes and other products . This would be more cost efficient for the retailers and in return the companies will have more access to the monitoring of the point of sales which would also be beneficial to the company . 2. How will this impact ADS ’s business
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Case 06-12 Outsourcing Services‚ Inc. Outsourcing Services‚ Inc. (OSI)‚ a SEC registrant‚ provides a variety of EDP and payroll processing services to third parties. OSI recently has introduced a new service line to provide product help-line support services through customer service representatives (CSRs) who are employees of OSI. On January 1‚ 2004‚ OSI entered into a service contract with Company X. Pursuant to the terms of the contract‚ OSI’s CSRs will provide technical support for Company X’s
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Towne Services‚ Inc. (Nasdaq/NM:TWNE) today announced the execution of a letter of intent to engage in a strategic merger with Private Business‚ Inc.‚ (Nasdaq:PBIZ). Based in Brentwood‚ Tennessee‚ Private Business is a leading provider of technology-driven solutions that help banks manage accounts receivable financing for small businesses. The company’s software-based solution‚ Business Manager(R)‚ automates the management of accounts receivable financing for a network of over 1‚100 community banks
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The products and Services produced for selling to customers‚ and any information that can be obtained regarding how these products and services are produced has to be disclosed. Marketing and Sales Factor/Strategies Mosiac Inc. offers community-based assistance to individuals experiencing developmental disabilities‚ work and/or residence displacement‚ and assists veterans facing impending residential/job displacement‚ the funding for this company is non-profit based. This business and multiple
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$221.4 million in 2005. (Greenwald) These numbers are incredibly high‚ and where is all this money being used? We have been asking these questions for years now‚ and our government doesn’t seem to give us a set answer. In Robert Greenwald’s “Iraq for Sale‚” he brings some of the things this money is being spent on into plain sight. Special interest groups stationed in Iraq include private contractors from TITAN‚ C.A.C.I‚ Halliburton‚ and KBR. Greenwald shows us the corruption and dishonesty of these
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are the pros and cons of paying physicians by fee-for-service? Pros • Patient’s own choice of doctors and hospitals‚ thereby improving accessibility. • Patients may visit any specialist without a referral from a primary care physician. • Improves physician autonomy. • High service volume. Cons • There is usually a deductible (anywhere from $500 to $1500 or more) before the insurance plan starts paying claims. The doctors will be reimbursed 80% for the services provided while the patient pays the
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Case Study The Ballard Integrated Managed Services has identified a significant change in their turnover rate; however‚ the cause of the increase has not been identified. To identify the cause BIMS decide to approach the employees with a survey that focuses on employee morale‚ job satisfaction‚ and equality. The case analysis approaches a possible solution to the problem from the statistical point of view. BIMS Overview Ballard Integrated Managed Services‚ Inc. (BIMS) is a company that provides housekeeping
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by Professor Gregory L. Stoller & Christopher Ferrarone‚ MBA 2004 Carroll School of Management BOSTON COLLEGE Rule #1 of Personal Physicians HealthCare: The Patient Is Always Right It was 2:37 p.m. The patient in the doctor’s waiting room was watching the top stories on CNN Headline News for the fourth time. The volume on the small television kept wavering in and out between bursts of static‚ making it nearly impossible to hear anything anyway. What about that 1:30 meeting he was supposed to be
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