nothing. 2 TYPES OF CUSTOMER 1. External Customer- outside the organization‚ business customers‚ suppliers‚ partners‚ end consumers. 2. Internal Customer - inside the organization‚ e.g.‚ other departments‚ fellow employees. SERVICE QUALITY What is SERVICE? The definition of Service as per the international standard‚ ISO 9000 follows: “The results generated‚ by activities at the interface between the organization and the customer and by the organization’s internal activities
Premium Management Customer
Classroom Management Paper 1 Classroom Management Paper Classroom Management Paper 2 My philosophy for the classroom will primarily be a student centered authority. I believe that students should learn as much as they can with hands on experience. To me children will have more fun discovering various facts and thoughts‚ nothing can compare to hands on experience. One of my children’s favorite teachers‚ Mrs. Adams‚ has her entire classroom decorated with various aquariums with all
Premium Education Teacher History of education
professionals on a daily basis. These medical events range in severity from a simple cut or sprain to a major surgery and everything in between. Although many people view medical facilities as safe and free of risk‚ that is not the case. The quality of healthcare that the average patient receives is usually exactly what they were expecting and to the best of the physicians ability. However‚ there are times when errors or mistakes are made that result in serious complications. Unfortunately‚ many people
Premium Health care Medicine Health care provider
Eisenhardt & Zbaracki article Choose an area of management philosophy that interests you. This topic helps complete future assignments in Weeks Three through Seven. You will find the assignments valuable if you select a theory area relevant to a dissertation topic. Submit your topic for facilitator approval to your Individual forum no later than Wednesday in Week Three. Locate four articles or books on your philosophy written by different management theorists and published in the past 5 years
Premium The A-Team Team
Abstract This paper was written to express and support my philosophy of classroom management. In this paper‚ my belief about managing the behavior of children/youth in the classroom environment given and support by details showing the child is not totally responsible of their behavior in the classroom and also by showing the importance of establishing and implanting rules and policies at the beginning. This paper also highlights the importance of a sound teacher-student and student-student relationships
Free Education Teacher Psychology
Total …… Quality…… Management…… Presentation slides by Dr Anjan Ghosh ….. ……VP-TQM Exide SXC-Logistics & Supply Chain Management March -April 2013 External Developments in last 40 years that has changed the Business Environment • Customers have taken charge – buyers market ‚ diverse customer requirements • Competition intensified – no more monopolies ‚ level-playing fields • Shifts in industrial zones – products made & sold globally ‚ no specific place • Changes in customer & supplier
Premium ISO 9000 Quality management Quality management system
Healthcare Management Roles and Responsibilities Kimberly M. Hawkins Bellevue University Abstract What can McDonald’s and Starbucks teach healthcare executives about appropriate and essential management training? Typically‚ their managerial process is more lengthy and extensive in comparison to most healthcare management. Throughout this paper the author will interview a healthcare manager who has led such a path in health care and explore his personal experiences. Throughout the personal communication
Premium Management
Issue paper one: Productivity and Quality Management Executive Report Prepared by G.Y. Attanayake MBA/2003/1448 Course : MBA 501 Managing Business Operations Dr. Travis Perera and Mr. A.K.L Jayawardana July‚ 2003 POSTGRADUATE INSTITUTE OF MANAGEMENT University of Sri Jayewardenepura TABLE OF CONTENTS PAGE NO. EXECUTIVE SUMMERY 4 1.0 INTRODUCTION 5 1.1 MEASURING PRODUCTIVITY IN THE MANUFACTURING AND SERVICE SECTORS 1.1.1 Productivity Defined and Explained 5 1.1.1.1 Why Productivity
Premium Quality management Productivity Total quality management
Triple Crown‚ they had five difference Triple Crown dedicated to the Employees of Southwest Airlines for their excellent achievements. Their Mission and Vision Statement Mission The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and Company Spirit. To give ordinary people the opportunity to fly. To the employees We are committed to provide our Employees a stable work environment with
Premium Business process reengineering Business process Management
Classroom Behavior Management Behavior management in the classroom is an aspect that is dealt with in many different ways by all educators. As a future educator constructing my classroom behavior model is an aspect to determine now. After learning about the many different behavior management models I believe I represent a combination of ideas. “Medium control approaches are based on the philosophical belief that development comes from a combination of innate and outer forces.” (Burden‚ 2010)
Free Psychology Education Management