INDEX Sr. No. | Topic | Page No | 1 | Introduction | 6 | 2 | Objectives of Study | 20 | 3 | Scope of Study | 21 | 4 | Limitations of Study | 22 | 5 | Research Methodology | 23 | 6 | Data Analysis | 25 | 7 | Findings | 26 | 8 | Suggestions | 55 | 9 | Conclusion | 56 | 10 | Bibliography | 57 | 11 | Annexure A-Questionnaire | 58 | Introduction 1.1 Customer Satisfaction: According to Philip Kotler‚ “satisfaction is a person’s feelings of pressure or disappointment resulting
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Telecommunications Industry in India Industry Background The telecom sector in India is a booming market now. India is the world’s second largest mobile phone user with a total subscriber base of 894 million as of December 2011‚ and the third largest internet user with a subscriber base of 121 million as of December 2011. The total market values according to experts are $75.88 billion with a y-o-y growth rate of 26% and generate employment for about 10 million people. The services sector generates
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Stage-1 (Formulation Framework) Industry Analysis: The External Factor Evaluation (EFE) Matrix An External Factor Evaluation (EFE) Matrix allows strategists to summarize and evaluate economic‚ social‚ cultural‚ demographic‚ environmental‚ political‚ governmental‚ legal‚ technological‚ and competitive information. The EFE matrix consists of five steps process. Five-Step process: • List key external factors (10-20) Opportunities & threats. You have to prepare a list of all external factors
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Poter’s Diamond Analysis on FDI in India Factor Condition; ➢ India is the second most populous country in the world. Some 68% of the population still lives in rural areas. A total of 550 million Indians are under the age of 25 and 350 million under 15 years (IBEF‚ 2008). By 2013‚ the net addition to the productive population (age 25-44 years) will be 91 million‚ or 33 %. The biggest benefit of this demography is the high consumer base [pic] [pic] ➢ The working age populaton is expected
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EXECUTIVE SUMMARY Telecom has emerged as a key driver of economic and social development in an increasing knowledge intensive global scenario. India is progressing to play a leadership role and provide inclusive growth by laying special emphasis to affordability to its entire citizen even in far flung remote areas. There is no denying fact that the telecom industry in India has shown unparallel growth. The telecom now is not just an infrastructure sector but also deemed to be a service sector‚ a
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INDIAN TELECOM SECTOR: AN OVERVIEW At 110.01 million connections ’ Indian Telecom Industry’ is the fifth largest and fastest growing in the world. The subscriber base has grown by 40% in 2005 and is expected to reach 250 million in 2007. Over the last 3 years‚ two out of every three new telephone connections were wireless. Consequently‚ wireless now accounts for 54.6% of the total telephone subscriber base‚ as compared to only 40% in 2003. Wireless subscriber growth is expected to grow at 2
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TELECOM SECTOR IN INDIA August 2012 1. INDUSTRY OVERVIEW 1.1 Introduction The Indian telecommunications industry is one of the fastest growing in the world. Government policies and regulatory framework implemented by Telecom Regulatory Authority of India (TRAI) have provided a conducive environment for service providers. This has made the sector more competitive‚ while enhancing the accessibility of telecommunication services at affordable tariffs to the consumers. In the last two decades
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PEST ANALYSIS A PEST (Political‚ Economic‚ Social and Technological) analysis is a major part of the environmental scanning section of strategic management and it is used by companies during market research and strategic analysis. Using a PEST analysis helps a business to understand various macro environmental factors that they need to take into consideration when determining the decline or growth of a particular market. What does
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Price War in Indian Telecom Industry Executive Summary 3 Methodology 3 The Indian Telecommunications Industry 3 Mobile Growth – Twist in the Game 3 Revenue and Growth 4 Beginning of Overcrowding and Price War 4 Industry perspectives on Price War/ Falling Rates 5 Opinions from Industry Stalwarts and Watchers 7 3G on the Horizon 8 Growth at Home and Abroad 8 Conclusions 10 The Indian telecom sector could be going the airline way. 10 Hypothesis on future trends of structure
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Executive Summary In this report‚ the mobile services industry has been analyzed for 3 year period from Apr’09-Dec’11 and Idea Cellular Limited has been compared with both the industry standards and the market leader‚ Airtel. The current and likely future trends in the industry are identified with respect to market dynamics‚ subscriber growth‚ revenue growth‚ policy regulation and investments. It is believed that after a period of price war over the past 3 years‚ a consolidation phase will follow
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