Comparison of service quality of TNT express and DHL express with RATER dimensions The quality level of service provided by TNT Express and DHL Express in China could be described within the RATER dimensions of service quality. Samples and numbers are provided below to evaluate the quality of their service. Reliability Based on TNT Express annual report 2011‚ the service quality in that year has achieved an all time high with a 96% on-time delivery performance for the one million daily deliveries
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to outline a strategy for the TNT company‚ which is a very well known courier company. This company has managed to gain success in the past but it is apparent that in placed like Malaysia‚ the company is undergoing heavy competition from various other courier companies. Increasing competition‚ lack of innovation and high pricing are all factors that are contributing to the low performance of the TNT company in Malaysia. What is apparent here is that the success of TNT is now under threat as there
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TNT RECOMMENDATIONS We would like to recommend TNT because they follow the TQM based business‚ where they do not prioritize their profit but they give priority to the customers. TNT recognized that the increasing expectations of customers meant the business had to make major changes to ensure it could meet their needs. TNT adopted a core strategy focused on delivering a quality customer experience. It developed a two-year program to implement and communicate its customer promise to employees
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Introduction TNT is the market leader in the provision of business-to-business (B2B) express delivery services. It delivers documents‚ parcels and freight securely between businesses‚ using road or air transport. Ken Thomas founded TNT in Australia in 1946 with a single truck. It became Thomas Nationwide Transport (TNT) in 1958 and TNT Express Services UK in 1978. Today TNT is a global company and serves customers in over 200 countries around the world‚ employing 10‚000 people in the UK. TNT has two
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documents from San Francisco to Honolulu and now ship internationally to 220 countries worldwide. The DHL family offers an unrivalled portfolio of logistics products and solutions ranging from domestic and international parcel delivery to international express‚ road‚ air and ocean freight to end-to-end supply chain management. There are thousands of logistics companies operating locally or internationally around the world and Europe is not an exception. In regards to Management DHL is structured in accordance
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TNT Express UK TNT focuses on express delivery services of documents‚ parcels and freight securely between businesses‚ using land and/or air transportation. Starting from humble beginnings in Australia in 1946 with just a single truck‚ TNT has grown into a truly global company and serves customers in over 200 countries‚ employing 83‚235 people around the world. As of 31st December 2010‚ TNT Express posted Euro 7.053 Billion in total revenue with an operating income of Euro 180 Million. TNT Express
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PEST analysis PEST analysis stands for "Political‚ Economic‚ Social‚ and Technological analysis" and describes a framework of macroenvironmental factors used in the environmental scanning component of strategic management. It is a part of the external analysis when conducting a strategic analysis or doing market research and gives a certain overview of the different macroenvironmental factors that the company has to take into consideration. It is a useful strategic tool for understanding market
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MAMEE-DOUBLE DECKER (M) SDN BHD ANALYSIS OF THE MARKETING PROGRAMMES A) PEST ANALYSIS PEST analysis is a useful strategic tool for understanding market growth or decline‚ business position‚ potential and direction for operations. In analyzing the macro-environment‚ it is important to identify the factors that might in turn affect a number of vital variables that are likely to influence the organization’s supply and demand levels and its costs. The radical and ongoing changes occurring
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MODULE TITLE: BUSINESS ENVIRONMENT/ TRAVEL & TOURISM BUSINESS TOPIC : PEST ANALYSIS PEST ANALYSIS Introduction 3 History 3 Growth 3 PEST Analysis 4 Political Factors 4 Economic Factors 5 Social Factors 5 Technological Factors 6 Analyze your findings 7 Strategies pursued by the business to control PEST factors: 7 Recommendations 8 References 8 Oman Air Introduction Oman Air is the flag carrier of the Sultanate of Oman‚ based
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PEST Analysis We are going to produce a PEST analysis to find out what external influences may be affecting the product (Milo) and to what extent to which customers decide to buy them. The purpose of the PEST analysis is to analyse the organization (Nestle Milo) operates and to identify how it may influence marketing decisions. A PEST analysis analyses the external environment in which an organization operates and identifies how it should influence marketing decisions. Political Factors The actions
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