Customer Service © 2006 Objectives Today we will learn how to Communicate effectively with customers Create a positive impression Develop and maintain customer service standards Plan good customer service Who are Customers? Definition of a customer Internal/external customers Customers are people who need your assistance. They are not an interruption to your job‚ they are the reason you have a job.. Explain that there are external and internal customers: People who phone‚ People who
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Sample Letter of Inquiry The Virtual Community Group‚ Inc. 17 Park Road Rural Town‚ NH January 2‚ 2011 Jane Smith‚ Executive Director Xavier Foundation 555 S. Smith St. Washington‚ D.C. 22222 Dear Ms. Smith‚ I am writing to inquire whether the Xavier Foundation would invite a proposal from the Virtual Community Group‚ Inc.‚ requesting an investment of $50‚000 per year over two years to support our Enterprise 2000 initiative. This grant would provide part of the funds needed for us
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LETTER OF INTENT May 8‚ 2013 (Title and Name) (Address) Dear ‚ This letter confirms your and our mutual intentions with respect to the potential transaction described herein between (Buyer) and (Seller) . This document in and of itself does not represent an enforceable legal contract. 1. Terms. The principal terms of the proposed transaction would be substantially as follows: a) Real and Effective Acquisition. Buyer would acquire substantially
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Productivity & Quality Tools Customer Relationship Management Prof. Melvin V. Moraga Learning Objectives • Know what CRM is and its history. • Understand the importance of CRM. • Be aware of the potential benefits and costs of CRM. • Discuss the three phases of CRM. • Understand the four tasks to creating and developing CRM. • List the advantages and disadvantages of CRM. History of CRM B&S RM CIMS CRM e-CRM Time line Late 80’s Early 90’s Mid 90’s 2002 - Future B&S – Buying & Selling
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Patton November 25‚ 2013 Soc.9a.m “Letter From Birmingham Jail” by Martin Luther King‚ Jr. King spent eight days in his cell. During that time he composed his "Letter from a Birmingham Jail." The letter was ostensibly conceived in response to a letter that had recently run in a local newspaper‚ which had claimed that the protests were "unwise and untimely"; however‚ King also quite deliberately wrote his letter for a national audience. The letter reveals King’s strength as a rhetorician
Free Martin Luther King, Jr. Student Nonviolent Coordinating Committee Stokely Carmichael
Risk: A potential event that may have a detrimental effect on time‚ cost‚ quality and deliverables. Issue: This is an unpredicted event that requires a decision otherwise a negative effect on the project may result. Risk management - general approach Risk management is something that all projects need. The depth of planning may vary. It is not easy. What general approaches can you think about? Typical areas where risk (see also ’The Complete Risk management package’) will require assessment
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be a very racist and distasteful brand name. When the name was brought to the attention of the ICCR‚ the Interfaith Center on Corporate Responsibility‚ in a package they received from Thailand‚ they started a fight against Colgate. The ICCR wrote a letter to Colgate asking them to change the name and logo of this distasteful product. 1. CRITICAL ISSUES OF COLGATE:- Issue here is about the logo of the toothpaste called
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1.1 Origin of the Report: Practical orientation and evaluation of banks performance is a part of the BBA program provided by University of Dhaka. The proposed topic is “Customer Service & Measuring Customer Satisfaction of One Bank”. This report is the requirement of the practical orientation. Bank is a service oriented organization. So the practical orientation has been made an integral part of the BBA degree requirement. In this regard I went to One Bank Limited to take a practical exposure
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in determining the cost of serving customers and as a basis for evaluating the profitabilty of a specific customer or group of customers. Why is this important? Most managers agree that 80% of their profits come from the top 20% of their customers and most important‚ the bottom 20% of their customers are unprofitable. For example‚ to compete with Walmart‚Best Buy works hard to attract profitable customers and equally hard to discourage the unprofitable customers which those that are price shopping
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An important factor in understanding the value of a product or service to a customer is to understand what potential benefit they will derive from it‚ how they can set about deriving it and how external factors affect it. Understanding these essential facts assists in the establishment of the product‚ pricing and promotional strategy‚ marketing support services and value added services necessary to the successful introduction and support of the product in the market place The above approach
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