SERVICE QUALITY IN HOSPITALITY INDUSTRY THROUGH MANAGING THE ‘MOMENT OF TRUTH’: A THEORETICAL APPROACH Deborah Christine Widjaja Lecturer‚ Hotel Management Program‚ Faculty of Economics‚ Petra Christian University Email: dwidjaja@peter.petra.ac.id Abstract: Hospitality industry is one of the service businesses that pays so much attention to service quality as it is the main intangible product that it produces. This short article examines how to manage service quality in hospitality industry through
Premium Nonverbal communication Service system
Accompanied by the readily available cheap labour force available from countries such as India‚ Pakistan and the Philippines Dubai has now managed to transform it self into a Hospitality and Tourism Centre in the Middle East. The major trend in the job market place in Dubai has therefore been in favour of the tourism and hospitality industry (Collins‚ 2007). In other words‚ there are more and more jobs available in the particular industries as tourism increases exponentially each year. More over with
Premium Management Dubai Burj Al Arab
an employer-employee relationship. These include the control test‚ the organization and integration test‚ the economic reality test and the mutuality of obligations test. In this case‚ we could use the ‘control test’ and the modern approaching test ‘the economic reality test’ to examine the whole issue. Similar to case Chan Ming v. Wayfine Investment Ltd[2001] 2 HKLRD E12‚ Cathy received an order of delivery‚ she had indicated what goods were to be loaded in the restaurant and where to be left in
Premium Tort law Employment Vicarious liability
QUALITY OF HOSPITALITY SERVICE A CHALLENGE Delivering quality service will be one of the major challenges facing hospitality managers in the opening years of the next millennium. It will be an essential condition for success in the emerging‚ keenly competitive‚ global hospitality markets. While the future importance of delivering quality hospitality service is easy to discern and to agree on‚ doing so presents some difficult and intriguing management issues. Since the delivery of hospitality service
Premium Service Service provider The Guest
TERM PAPER ON Branding Bangladesh Submitted To Md. Rafiuddin Ahmed Assistant Professor Department of Marketing University of Dhaka Submitted By Papercut SL.NO. NAME ROLL 01. MD. SAHADAT HOSSAIN 255 02. MD.ASADUL ISLAM 01 03. MD.ALAUDDIN TAREK 127 04. NAZMA ISLAM 23 05. Samina Chowdhury Risha 83 11th May‚ 2013 Md. Rafiuddin Ahmed Assistant Professor Department of Marketing Faculty of Business Studies University of Dhaka Subject: Submission of the Report
Premium Bangladesh
Hospitality management Hospitality management‚ in hotel and restaurant management‚ is a very interesting and challenging program‚ which has become a popular career choice for most of the young generation in this century. This is a diploma program‚ which provides students the opportunity to become an excellent manager in the hospitality industry. The program is divided into four semesters. The first two semesters focus on basic managerial skills and the hospitality industry. In these semesters‚
Premium Hotel Management Hospitality industry
“GLOBALIZATION AND BANGLADESH” Prepared by- UMMA HALIMA STUDENT OF MBA BANGLADESH Executive Summary This report is executing the globalization in the world and its impacts and challenges in Bangladesh. This report is divided in four chapters: introduction‚ an overview‚ findings and analysis‚ and recommendation and conclusion. In chapter 1‚ the objective‚ methodologies and limitations of the study are described in
Premium Globalization
professional growth and development‚ and plus factor described as outstanding‚ very satisfactory‚ satisfactory‚ unsatisfactory and poor. The performance will be based on Result-Based Performance Management System (RPMS). Teachers in Malapatan 1 District. Operationally‚ these refer to the teachers in Malapatan 1 district who were the respondents of the study. Teaching-Learning Process. The heart of education. On it depends the fulfillment of the aims and objectives of education. It is the most powerful
Premium Teacher Teacher Education
development is the increase in the standard of living of a nation ’s population with sustained growth from a simple‚ low-income economy to a modern‚ high-income economy. (http://www.google.com/url?q=http://en.wikipedia.org/wiki/Economic_development) Bangladesh is an economically developing country. We cannot develop our country because of some major economic barriers. Economic development of a country effected by many facts including political‚ economical‚ geographical‚ infrastructural‚ international
Premium Economic growth Unemployment Recession
Effective Digital Bangladesh: concepts‚ values perspectives of Third world We all love our country Bangladesh. As a Bangladeshi‚ we have different perception‚ religious beliefs‚ and contingency of thoughts‚ available information and correcting response of emerging issues‚ which are affecting our personal life with changing the environmental. Now all of the Bangladeshi people have been known the emerging concept “Digital Bangladesh Vision 2021”in this Informational age. Digital Bangladesh: Young Generation
Premium Bangladesh