+65 6278 3181 Website: www.spring.gov.sg CONTENTS 1 Foreword 2 The Business Excellence Journey in Singapore 7 Management of the Business Excellence Awards 9 About the Business Excellence Framework 21 Criteria for Business Excellence 39 Scoring System 43 Criteria Response Guidelines 45 Glossary of Key Terms 49 Business Excellence Milestones 51 SQA Governing Council 52 SQA Management Committee FOREWORD THE BUSINESS EXCELLENCE JOURNEY IN SINGAPORE Whether an organisation is from the public
Premium Management
Three Frameworks of Quality Malcolm Baldrige‚ ISO 9000‚ Six Sigma In this paper I discus the similarities and differences of the Malcolm Baldrige Award‚ ISO 9000‚ and Six Sigma. As I analyze and synthesize these different companies I hope to bring a better understanding of them to myself and figure out which one would be the best fit for my place of employment. INTRODUCTION When businesses strive to be the best in their market there are a few frameworks of quality that they focus
Premium Malcolm Baldrige National Quality Award Production and manufacturing Quality management
1. Definition of Clause According to Legal dictionary‚ clause is referring to a section‚ phrase‚ paragraph‚ or segment of a legal document‚ such as a contract‚ deed‚ will‚ or constitution‚ that relates to a particular point. A document is usually broken into several numbered components so that specific sections can be easily located. The Supremacy Clause‚ for example‚ is part of Article IV of the U.S. Constitution An exclusion clause is a term in a contract that seeks to restrict the rights of
Premium Contract Contract law
Chapter 2 Conceptual Frameworks for Supply Chain Management No great discovery was ever made without a bold guess. Isaac Newton 2.1 Agile‚ Flexible and Responsive Supply Chains To ensure long-term competitiveness and survival‚ companies implement new strategies‚ based on collaboration with business partners and an advanced utilization of IT and Web services (Geunes et al. 2002). Various competitive strategies of agile‚ responsive and flexible SCs have been developed over the last decade
Premium Supply chain management Supply chain Management
Microsoft Solutions Framework White Paper Published: June 2003 For more information on Microsoft Solutions Framework‚ see http://www.microsoft.com/msf Microsoft Solutions Framework version 3.0 Overview Contents Abstract 3 Audience 3 Introduction 3 MSF Origins and Brief History 4 MSF and Microsoft Operations Framework 6 Key MSF Terms 6 Foundational Principles 8 MSF Models 15 MSF Disciplines 18 Microsoft’s
Premium Project management
build on by setting out a new NHS Outcomes Framework (2013). The framework will be made up of evidence-based measures and targets‚ after the removal of non-clinically relevant national process targets‚ which will in turn provide direction and help the NHS to progress. The government will set out the key outcomes that need to be achieved and will then leave it to local authorities to determine how those objective are best achieved. The Outcomes Framework will cover three distinct areas of quality:
Premium Management Health care Health care provider
TIFFANY & Co. Jacobo‚ Ianey B. Maigue‚ Daphne Chloe Q. Ortiz‚ Sherylyn Fenn F. Solana‚ Hazel Dianne E. Yu‚ Camille Simsim C. THEORETICAL FRAMEWORK Figure 1. Division of Credit Risk (Wiley‚ 2013) Credit risk refers to the probability of the loss emanating from the credit extended as a result of the non-fulfilment of contractual obligations arising from unwillingness or inability of the counterparty or for any other reason. The study of credit risk can be divided into two. First
Premium Risk management Debt Credit rating
National Conference on Design for Product Life Cycle‚ Feb 17-18‚ 2006‚ BITS Pilani A Conceptual Framework for Lean New Product Development G. Anand Rambabu Kodali* Lecturer‚ Mechanical Engineering Group‚ Birla Institute of Technology & Science‚ Pilani‚ Rajasthan 333 031‚ India‚ anandg@bits-pilani.ac.in *Professor and Group Leader‚ Mechanical Engineering Group and Engineering Technology Group‚ Birla Institute of Technology & Science‚ Pilani‚ Rajasthan 333 031‚ India‚ proframbabukodali@yahoo
Premium Lean manufacturing New product development Design
Supporting Good Practice in Performance and Reward Management 3PRM Activity 1 Performance management Performance Management is both a strategic (about broad issues and long-term goals) and an integrated (linking various aspects of the business‚ people management‚ individuals and teams) approach to delivering successful results in organisations by improving the performance and developing the capabilities of teams and individuals. Two main purposes of performance management are; * To help the employees
Premium Motivation Management Maslow's hierarchy of needs
3.2 Conceptual Framework This research firstly investigated the cognizance of the motivation theories‚ approaches and the paramount is that to be vigilant that there are different motivation approaches to incentivize different people and employee’s needs. Being cognizant of motivation theories and approaches will open the gate to examine its relationship with employee’s performance and that with business productivity. 3.3 Research Approach There are two types of methodological research approaches
Premium Management Motivation Psychology