CASE PREPARATION : SINGAPORE AIRLINES 1. WHAT IS THE ‘SERVICE CONCEPT’ OF SINGAPORE AIRLINES?Singapore Airlines handles a strategy of Service Excellence which means they have to deliver an outstanding service to their customers all the time and on every aspect of the flying-experience. Furthermore they want to provide this high quality service in a safe‚ reliable and economical way‚ so this excellence also has to be cost-effective. Singapore Airlines understands that to give their customers the
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cobblestone streets and around the corner‚ there shone the towers‚ sanctifying the city below. I remember it being touching‚ even at so young an age. When venturing through Washington’s National Gallery of Art‚ I stumbled upon Monet’s The Houses of Parliament‚ Sunset. In the instant my eyes met its thick oil paints‚ I knew I would be writing about it. For what does the artist‚ Monet‚ intend? Between the dark mysterious interpretation of the buildings and the lonely portrayal of the boat man‚ it is a
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Singapore Airlines (SIA) began in 1947 as Malayan Airlines in a joint venture between the Malaysia and Singapore governments. However‚ due to political disagreements between Singapore and Malaysia in 1965‚ the two governments agreed to set up separated airlines‚ resulting in the formation of two bodies namely‚ Singapore Airlines and Malaysian Airlines System. Thus‚ Singapore Airlines was established in 1972 after the Republic of Singapore’s Independence from the Malaysia Federation. Singapore
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Singapore – one of the fastest growing economy and Asia’s commercial capital is the host to a wide array of brands. These brands belong to many different industries; It is a home to brands which have originated in other countries as well as brands which have been born in this country itself. One particular brand that has really caught my interest belongs to the aviation industry. This company has been known for is amazing hospitality‚ courteous crew and one of the best inflight services. This company
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Ophthalmology‚ Paediatrics and Orthopaedic Surgery. Moreover it was chosen by the Ministry of Health in 2007 to develop two new national specialist centres which are the National University Heart Centre‚ Singapore and National University Cancer Institute‚ Singapore. The NUH became the first Singapore hospital to receive Joint Commission International (JCI) Accreditation in 2004. Vision - Shaping Medicine for the Future Mission - Advancinghealth by integrating excellent clinical care‚ research
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Unemployment Rate in Singapore decreased to 1.80 percent in the third quarter of 2013 from 2.10 percent in the second quarter of 2013. Unemployment Rate in Singapore is reported by the Ministry of Manpower Singapore. Unemployment Rate in Singapore averaged 2.51 Percent from 1986 until 2013‚ reaching an all time high of 6 Percent in the first quarter of 1986 and a record low of 1.40 Percent in the second quarter of 1990. In Singapore‚ the unemployment rate measures the number of people actively looking
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Singapore’s casino. Casinos from around the world are graded differently. The first casino in Singapore was built at the Marina Bay Sands. People described the Casino as the building with a boat on top. It is huge and very famous and one of the top casino in Asia‚ one of the most expensive building in the world. Besides the casino‚ people can enjoy other facilities located near the casino like‚ the Singapore Flyers‚ boat ride by the river‚ world-class shows in theaters. There are many shops‚ which sells
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Name: Clara Soo Wen Lin (4) Class: 2E History Holiday SEQ Assignment Question 1(a) Immigrants came to early Singapore due to push factors such as famines and droughts as well as natural disasters and starvation‚ and the desire to seek protection and safety. India was overpopulated and the immigrants faced many droughts and natural disasters in their homeland. After droughts wiped out their crops and resulted in famine‚ many would be forced to find jobs in the city in order to earn
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Singapore Custom: 1. In Singapore‚ the HS CODE of the soy milk drink is 22029020. 2. In general‚ all goods imported into Singapore are subject to Goods and Services Tax (GST) levied at 7% of the CIF value (Cost‚ Insurance and Freight). This is inclusive of all other charges‚ costs and expenses incidental to the sale and delivery of the goods into Singapore. Dutiable goods in Singapore consist of the following 4 broad categories: a. intoxicating liquors‚ b. tobacco products‚ c. motor
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which the positives of globalization have far outweighed the negatives is Singapore. Without the global market‚ an economy that is substantially export-orientated such as Singapore would not be able to function. The global market plays a vital role in the economic development strategies that Singapore implements. Globalization plays a major role in the concerns all over the world‚ and this is clearly shown in Singapore. Singapore is the economic‚ financial and technological capital of South-East Asia
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