BEHAVIOURAL PERSPECTIVE OF LEADERSHIP Identified two clusters of leader behaviour 1. People-Oriented Leader * A job done through people * Share the information or the details of project with staffs and employees * Staffs and employees are given opportunities to voice their opinion and idea * Recognizing and accommodating the needs of their employees * Include the staffs and employees in decision making * Team building activities such as teamwork‚ collaboration‚ group
Premium Cognition Management Decision making
of financial performance. They suggested that measures should be developed that address four perspectives: 1. The financial perspective. Measures in this perspective should answer the question‚ “How should we appear to our shareholders?” 2. The customer perspective. These measures should answer the question‚ ABSTRACT. Although the application of the balanced scorecard (BSC) in the business sector is well documented‚ very little research has been reported regarding the adaptation or application
Premium Balanced scorecard Malcolm Baldrige National Quality Award
Management‚ 1(2)‚ pp.130-153. 7. Hales‚ S. and Rabey‚ G. (2011) “The frontline manager: fronting up to organisational change”‚ Industrial and Commercial Trainning‚ 43(6)‚ pp.368-376. 8. Knights‚ D. and Willmott‚ H. (2007) Introducing organizational behaviour and management‚ South-Western Cengage Learning. 9. Kulmala‚ H.I. and Uusi-Rauva‚ E. (2005) “Network as a business environment: experiences from software industry”‚ Supply Chain Management: An International Journal‚ 10/3‚ pp.169-178. 11. Mukherji
Premium Management Organization Organizational studies and human resource management
A BRIEF STUDY ON CONSUMER SATISFACTION ON “SUDHA DAIRY” With special reference to PATNA DAIRY PROJECT Feeder Balancing Dairy Phulwarisharif‚ Patna- 801 505 SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF THE DEGREE OF BACHLOR OF BUSSINES MANAGEMENT (BBM) DEPTT.OF BUSSINES STUDIES A.N COLLAGE PATNA-800004 An Autonomous Institute under Magadh University‚ Bodh Gaya & Affiliated
Premium Milk
Q. 1: Discuss Sam’s statement that “only the customer can fire us all.” Do you know agree with this statement‚ and how do you relate customer behavior to this statement? 10 mark Q. 2: Using the example of fast food restaurants apply the concepts presented in the “Consumption Behavior” section. What implications might this analysis carry in developing business strategy for a particular restaurant? 10 mark Q. 3: Assume that you are developing an advertising
Premium Marketing Advertising Communication design
A Term paper on CUSTOMER SATISFACTION AND BEYOND Subject: Sales management Submitted to: Mr. Raghunathan Submitted By: Group: 13 Praveen Kumar Jha (09234) Ravi Teja Reddy. S (0409020) Ramya. K (09238) Shwetha Reddy. T (0409018) Krishna Sumanth .C (0409004) Executive summary: Business industry today is complex. There are big competitions in every business. That is why many research and study are being conduct for their continuous growth. Customer’s loyalty is one factor that can
Premium Sales Customer service Customer
version of a single phone but a little bit different.Nokia phones also be said cannot satisfied the consumer demand because the outdated interface‚ lack of applications‚ perepetual hanging ‚ and outdated browser. 2 NOKIA Problem with Consumer Behaviour The dying giant‚ Nokia‚ fail to forecast the demand of consumer in the future and cause the wrong strategy. This problem not only relevant the Nokia company own problem and their sales people‚ but also relate to consumer attitudes‚ influence of
Premium Mobile phone Smartphone Marketing
by giving” – Anne Frank‚ diary of Anne Frank A very apt quote from Anne Frank. Helping others is a noble act. There is good and bad inside everyone. We are filled of various emotions – both good and bad. But if we focus on the good emotions and behaviour‚ it is going to add a lot of positivity in our life. Let us first look at what emotion is. Emotion is a subjective‚ conscious experience that is characterized primarily by psychophysiological expressions‚ biological reactions and mental states. In
Premium Emotion
Journal of Business Management Vol. 5(1)‚ pp. 187-195‚ 4 January‚ 2011 Available online at http://www.academicjournals.org/AJBM DOI: 10.5897/AJBM10.951 ISSN 1993-8233 ©2011 Academic Journals Full Length Research Paper A study of customer satisfaction‚ customer loyalty and quality attributes in Taiwan’s medical service industry Hsiu-Yuan Hu1‚ Ching-Chan Cheng2‚ Shao-I Chiu3* and Fu-Yuan Hong3 1 Department of Food Technology and Marketing Management Taipei College of Maritime Technology
Premium Health care Customer satisfaction Medicine
CUSTOMER DISSATISFACTION By: Suhaib Isam Almomen 200717810-214.98. For: Mr. Ian Davison English Teacher English 214 Descriptive Abstract: This report discuss the causes and negative effects of customer dissatisfaction. It suggest a number of solutions to help eliminate or at least reduce the consequences of customer dissatisfaction. Table of Contents LIST OF ILLISTRATIONS………………………………………………………………………2 INTRODUCTION………………………………………………………………………………...3 I. BACKGROUND………………………………………………………………………………
Premium Customer service Sales Customer