2.1. Customer satisfaction definitions. Customer satisfaction has also been defined by another author as the extent to which a product’s perceived performance matches a buyer’s expectations (Kotler et al.‚ 2002‚ p. 8). According to Schiffman & Karun (2004) Customer satisfaction is defined as “the individual’s perception of the performance of the products or services in relation to his or her expectations” customer satisfaction could be the pleasure obtained from consuming an offer.
Premium Feeling Good Customer
CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
Premium Logistics Marketing
of the problem‚ objectives‚ importance‚ scope and limitation and the definition of terms of the study. Introduction Bakery operations need a very good maintenance management system for efficient running of plant. Maintenance activity needs regular monitoring and records to evaluate problems and their solution. Bakery maintenance has its own features which need attention apart from regular maintenance practices. (www.bakerybazar.com) Bread is a good-value‚ consumer staple and the current economic
Premium Operations management Total quality management Weighted mean
Comparative Study of customer satisfaction in public sector and private sectors banks Table of Contents Acknowledgment…………………………………………………1 Executive Summary……………………………….……………...3 Introduction…………………………………………………….....4 Literature Review…………………………………………………6 Banking Industry: An Overview………………………………....12 Objective of Study……………………………………………….12 Research Methodology…………………………………………..13 Data Analysis……………………………………………………14 Findings…………………………………………………….…...16 Recommendations………………………………………………
Premium Bank
TOWARDS GREENER AMRITA In India‚ Mother Earth –Bhoomatha is considered sacred.We worship our Mother Earth and therefore it should be well conserved and protected.Mother Earth is a home to all living beings‚we don’t litter our home‚then why do we litter our earth?. There is nothing called waste in this universe.It is a misplaced resource‚taking the example from the nature itself-the trees absorb all the nutrients from the mother earth and shed their leaves back to the nature.These leaves acts
Free Recycling Waste management Waste
Atmosphere Homework Describe the composition of the air Air is a mixture of gases and aerosols that compose the atmosphere surrounding Earth. The primary gases of air include nitrogen (78%) and oxygen (21%). Trace gases and aerosols make up the remaining 1% of air. The trace gases include the noble gases argon‚ neon‚ helium‚ krypton and xenon‚ hydrogen and the greenhouse gases. The aerosols are solid or liquid particles having diameters in the region of 0.001 to 10 microns‚ and include dust
Free Atmosphere Earth
Earth Summit International meetings aiming at drawing up measures for the environmental protection of the world. The first summit took place in Rio de Janeiro‚ Brazil‚ in June 1992. Treaties were made to combat global warming and protect biodiversity (the latter was not signed by the USA). The second Earth Summit was held in New York in June 1997 to review progress. The meeting agreed to work towards a global forest convention with the aim of halting the destruction of tropical and old-growth forests
Premium George W. Bush Kyoto Protocol Global warming
The Good Earth The Good Earth depicts a famer’s journey to prosper from his land while undergoing many struggles and hardships. Farmer Wang Lung lives in a civilized village where he and the villagers work and live off the land‚ but when a famine strikes‚ this forces Wang and his family to move towards the city in search of food and money. In the busy city‚ that is very chaotic due to a revolution‚ Wang and his family must rely on begging and stealing instead of relying on the Earth. Throughout
Premium The Good Earth
There are many different layers within the Earth. The core is at center of the Earth. The Earth’s core takes up sixteen percent of Earth’s volume‚ containing thirty-three percent of its Mass ..Pressure rises steadily inside the earth because of the weight of overlying rock. Therefore ‚the Pressure at the outer boundary of the core reaches 1.37 million atmospheres‚ 3.7 million Atmospheres. The core is made mostly of iron and nickel and possibly smaller amounts of lighter elements including sulfur
Premium Earth
soil will vary geographically and at different soil depths. Moisture content changes seasonally‚ varies according to the nature of the sub layers of earth‚ and the depth of the permanent water table. Since soil and water are generally more stable at deeper strata‚ it is recommended that the ground rods be placed as deep as possible into the earth‚ at the water table if possible. Also‚ ground rods should be installed where there is a stable temperature‚ i.e. below the frost line. For a grounding
Premium Soil